 Resourcing, screening and short listing resumes through job portals.
 Advertising vacancies, screening and short listing resumes.
 Conducting telephone and Personal interviews in coordination with department heads.
 Preparing offer letter, employment contract and job descriptions, completing joining Formalities and documentation.
 Keeping track of Confirmation, Appraisals, and Increments of employees.
 Preparing various letters like offer letter, appointment letter, confirmation letter, increment letter, transfer letter, Absenteeism notice, warning letter, showcase notice, experience/service certificate, relieving letter, etc.

 Research potential vendors.
 Compare and evaluate offers from suppliers.
 Enter order details (e.g. Vendors, Quantities, Prices) into internal database.
 Track orders and ensure timely delivery.
 Review quality of purchased products.
 Maintain updated records of purchased products, delivery information and invoices
 Monitor stock levels and place orders as needed.
 Send invoices to finance department and make sure that payment will be on time to the vendor.

 To make calls to the customers to inform them about the issue which they are facing like Signal complaints, Incoming/outgoing complaints and VAS related.
 Close the service request after getting consent from customer to avoid from the backlog.
 If issue still persist than escalate SR again and send a ticket to relevant department to resolve the complaint.
 Email all the outages to the Customer Relation officers who are taking complaint calls about Signal, Incoming/outgoing and VAS related etc.
 Conveying customers’ feedback and suggestions to the Management in order to offer services exceeding customers’ expectations.
 Suggesting alternatives and possibilities to resolve customer’s complaints on priority basis.
 Ensure that KPIs are met/achieved consistently.

• Handle all incoming customer inquiries & complaints via phone.
• Use call center technologies, and ensure that all actions taken to handle customers' enquiries, and complaints are according to the SOP’s of Company
• Communicate all information to our customers with accuracy, and in a consistent manner.
• Feedback/escalate any urgent /critical issues or problems to management on a timely basis.
• Maintain confidentiality of the organization's customers and data.
• Ensure individual/team KPIs are met/achieved consistently.
• Attend all required meetings and training sessions arranged by department/company.