خلاصہ

Dynamic professional with a BA in Political Science and Journalism fromthe University of the Punjab. Versatile with a certificate in ClinicalAssistance. Proven expertise in customer support and foreign exchange,with a strong focus on effective communication, problem-solving, andcompliance.

تجربہ

کمپنی کا لوگو
Customer Support Executive
Switch Enterprises
جون ۲۰۲۲ - جنوری ۲۰۲۳ | Lahore, Pakistan

Coordinate and manage the schedules of truck drivers to ensureproducts and goods are picked up and delivered in a timelymanner.Receive calls for truck services and contact their fleet of truckdrivers to arrange the pickups and deliveries.Delivered excellent customer service through effectivecommunication and problem-solving.Thrived in a fast-paced environment, meeting project deadlineswith top-notch results.

کمپنی کا لوگو
Officer
Link International Currency Exchange PVT LTD
اکتوبر ۲۰۱۸ - اکتوبر ۲۰۲۱ | Lahore, Pakistan

Over 2 years of experience in the foreign exchangeindustry, specializing in transaction execution throughWestern Union, RIA, and Money Gram.Proficient in handling customers and negotiating foreigncurrency sales/purchases, with a strong focus onmaintaining accurate records and adhering to SBP, SOPs,Audit, Policies, and regulations.Managed transactions and maintained accurate recordsin compliance with company policies.

تعلیم

University of the Punjab
ماسٹرز, , B.A‎
فی صد 60%
2018
Govt. Rabia basri college for women
انٹرمیڈیٹ / اے لیول, , F.A‎
فی صد 45%
2015
Bourn Hall High School for Girls
نان میٹرک, Matric in Science‎
مکمل
2013
Punjab Vocational Institute
سرٹیفیکیشن, Clinical Assistant‎
مکمل

پیشہ ورانہ مہارتیں

ماہر Ability to Maintain Professionalism
متوسط Accounting
ماہر Achieve Target
ماہر Adaptability
متوسط Administration
ماہر Advocate of Teamwork
ماہر Attention to Detail
ماہر Branch Support
ماہر Branch Support.
متوسط Cash Flow Management
ماہر Cash Handling
متوسط Cash Handling Experience
ماہر Client Support
ابتدائی Client Dealing
ماہر Client Dealing 
ماہر Client Focused
ماہر Client Relationship
ماہر Communication and Interpersonal Skills
ماہر Communication Skills
ماہر Confidential Data Handling
ماہر CRM
ماہر Customer Acquisition Skills
متوسط Customer Analysis
ماہر Customer Care
ماہر Customer Care Representation
ماہر Customer Relationship Management
ماہر Customer Satisfaction Management
ماہر Customer Serivce Skills
ماہر Customer Service
ماہر Customer Service Skills
ماہر Customers Security
ماہر Data Entry
ماہر Documentation Management
ماہر End to End Sales
متوسط Financial Management
ماہر Fluent in English
متوسط Foreign Exchange Management
ماہر Front Desk Mangement
ماہر Google Docs Knowledge
ماہر GRN Posting
متوسط Growth Analysis
متوسط Guest Management
ماہر Handle Stressful Situations
ماہر Handling Assignments
ابتدائی HR
ماہر Interpersonal Skills
ماہر Knowledge of POS
متوسط Listening to Customers
ماہر Live Chat Handling
ماہر Manage Client Relationships

زبانیں

ماہر انگریزی
متوسط پنجابی
ماہر اردو