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خلاصہ
Dedicated and detail-oriented professional offering four years of experience in resume writing combined with proven success in delivering exceptional customer service. Proficient in conducting calls with international customers, addressing inquiries, and resolving complex issues with efficiency and professionalism. Well-versed in cross-selling and up-selling company products/services by delivering persuasive sales pitch. Proficient in leveraging MS Office Suite for documentation and reporting to maintain accurate records. Exceptional time management, always meeting deadlines and prioritizing tasks effectively. Highly reliable and committed to providing excellent administrative support. Instrumental in developing and implementing process improvements to enhance service delivery, reduce response times, and increase customer retention rates
تجربہ
Team Leader / Executive Resume Writer
Coordinated and steered team meetings, encouraging active participation, and fostering a collaborative environment that promoted open communication and idea sharing. Monitored team performance and productivity, providing ongoing feedback and coaching to optimize individual and team performance. Created and implemented effective strategies for workload distribution and resource allocation, ensuring efficient utilization of team members' skills and maximizing productivity. Developed and maintained strong relationships with clients and stakeholders, ensuring effective communication, managing expectations, and addressing any concerns or issues. Streamlined processes and workflows by implementing automation tools and systems, resulting in increased efficiency and reduced manual efforts. Fostered client relationships by addressing inquiries regarding the writing process or their resumes promptly and effectively. Offered insightful career counseling to clients, providing guidance on effective networking strategies and optimizing online job applications.
Conducted regular performance appraisals for team members, identifying areas for improvement and implementing development plans to enhance individual skills and career growth.
Identified training needs within the team and facilitated appropriate training and development opportunities, enhancing team members' knowledge and competencies.
Freelancer
Provided exceptional services in creating appealing P&IDs of chemical process through leveraging various tools such as MS Visio, Adobe Illustrator, and MS PowerPoint. Delivered other projects spanning data entry, data management on large spreadsheets, and web scrapping. Transformed data from images to Word and Excel for numerous clients.
Demonstrated success in spearheading multiple projects simultaneously and delivering quality work within strict deadlines.
