Providing comprehensive support to clients based in the UK across various SAP modules, Crystal Reports, SQL, HANA, Spindle Document Distribution, and specialized products such as the Waste & Recycling add-on from ISB Global. Proficiently resolving support tickets through Jira software, actively participating in ongoing projects using Smartsheet. Engaging with clients through Microsoft Teams meetings, email communication, and team chat for effective collaboration.

Extensive experience in SQL/HANA queries, stored procedures and views.
Providing all levels of Support solutions to our clients on their technical/functional issues in SAP B1
Expertise in Reports development using Crystal Reporting/SAP PLD\\\'s of all Modules in SAP Business One.
Expertise in configuration of SAP B1 Dashboards.
Developed B1 Dashboards in SAP Business Objects Dashboards.
Conducted trainings for Client on SAP B1, Crystal Reports, PLD\\\'s and Databases.
Expertise in SAP B1 Approvals Configuration, Alert Management, Formatted Searches, SBO Mailer.
Conducting software installation, configuration, and training.
Designing and conducting data migration from legacy systems into SAP Business One through DTW.

Configuration SAP Busniess One (10.0) with Hana DataBase at Xad Technologies UAE. (Remote Support)

Project was handed over to me for training and support to end users on SAP Business One.
Created new Company in the database and did basic initiliazation and configuration.
Configured GL Account Determination and Advanced GL Account Determination.
Import all master data like Business Partner Master data, Inventory Master Data and Chart of Accounts through DTW and import from Excel.
Uploaded company Opening Balances in the system.
Conducted UAT & Testing with the client.
Provided Training to all relevant departments like Procurement, Sales, Inventory, Fleet management, Accounts & Finance and Payroll Management.
Finally Provided Support to end users.

Implemented SAP Business One ERP at Al Karam Paper Mills (Pvt.) LTd.
Lead this project as project manager . I was responsible to do below task and deliverable:

Prepared project plan for the whole project.
Prepared Project Charter for the project
Conducted As-Is anaylysis and prepared As-Is Work Flows with proper narations.
Prepared To-Be workflows and BBP ducument.
Prepared Project Status reports after every 15 days for the whole project. 
Conducted basic configration and instalation on cloud Server.
Upload Master Data (Chart of Account, Item Master Data, Business Master Data and Fixed Asset Master Data) into SAP Via DTW and Imports from Excel.
Upload Opening Balances and did go live activity.
Conducted UAT & Testing with Al karam Team.
Conducted training for the end users at Client environment.
Provided support to end users.

Implemented SAP Business One ERP at G.R Engineering Works (Pvt.) Ltd.
Lead this project as project manager . I was responsible to do below task and deliverable:

Prepared project plan for the whole project.
Conducted As-Is anaylysis and prepared As-Is Flow with proper narations.
Prepared To-Be workflows and BBP ducument.
Conducted basic configration and Implementation.
Upload All Master Data through DTW.
Conducted Training of end users and Provided on site support.

Installed an Add-On of BOM at Advance International Pvt. Ltd.

Prepared Document for a customised BOM Add-On and Developed from developer.
Conducted testing to seek the desired results.
Installed the BOM at Client and trained their user on this customised BOM.
Provided support on this customised product.

Implemented SAP Business One ERP at Best Petroleum (Pvt.) Ltd.Lead this project as project manager . I was responsible to do below task and deliverable:

Prepared project plan for the whole project.
Conducted As-Is anaylysis and prepared As-Is Flow with proper narations.
Prepared To-Be workflows and BBP ducument.
Conducted basic configration and Implementation.
Upload All Master Data through DTW.
Conducted Training of end users and Provided on site support.

SAP administration and Database management
Administrator of Master Data Creation.
Others responsibilities are to create monthly reporting for different department like Account, Purchase, Store and sales Department.
Working on SAP Modules like Financial, purchasing, Inventory and Business Partners.
Fetch monthly reports of direct and Indirect Expenses, stock in Trade (In Transit/Bound).
Analysis of monthly expenses with allocated budget.
Check and Balance of different General Ledgers.
Other Administrative and Operational matters of the Organization.

Generated repeat Business through exceptional customer service and respond to customer concern with friendly and knowledgeable service
Offered hand on assistance to customer assessing needs and maintaining current knowledge of consumer preferences
Trained team members in successful strategies to meet operational and sales targets.
Supervised team of 5 Employees and provided feedback on performance for the sack of Organizational Goals and Targets.
Full Knowledge of Consumer Products E.g. Auto Loan, Personal Loan, Term Deposits and other Banking Financing.
Full Training of Running Bank software AS-400.

Main Accomplishment and deliverables are mentioned below:

I was MTO in Export marketing department.
Direct communication with foreign customer related to product development.
Close relationship with Production, PPC, Processing, Folding, Cutting, Stitching and Quality Assurance departments for successful order completion.
Feeding Sales Orders of client in Oracle ERP.
Feeding Internal Demands related to Order in ERP Oracle.
Direct communication with suppliers related to Packing material demand.
To fetch different reports on Oracle (ERP)
To manage final Inspection/ Audit and Dispatch of the Order to foreign customer.