As a Retail Sales Executive in the Consumer Sales Department at TCS Pvt Ltd, I was responsible for managing the TCS Express Center. My primary duties included warmly welcoming customers, providing exceptional customer service, and assisting them in identifying their needs—whether that be standard, detained, or express services.

To enhance the customer experience, I also informed clients about additional services, such as insurance options for valuable parcels, ensuring they understood the benefits of coverage in the event of loss. Furthermore, I offered various insurance products, including health, gadget, and motor insurance, as well as personalized services for special occasions like birthdays, anniversaries, and weddings.

**Sales Performance Analyst**

As a Sales Performance Analyst, I am responsible for monitoring and maintaining sales metrics to provide comprehensive insights into the organization's performance. My role involves:

- **Sales Monitoring:** Regularly tracking daily, weekly, and monthly sales data to identify trends and variances in performance.

- **Reporting:** Compiling detailed sales reports that highlight key performance indicators, sales trends, and areas of improvement. These reports are designed to provide clear insights for the owner, enabling informed decision-making.

- **Analysis:** Conducting thorough analyses of sales data to assess performance against targets and benchmarks, identifying strengths and weaknesses within the sales strategy.

- **Communication:** Presenting findings and recommendations to the owner in a clear and engaging manner, using visual aids and data storytelling to illustrate key points.

- **Strategy Development:** Collaborating with the sales team to develop actionable strategies aimed at enhancing sales performance and addressing any challenges identified through analysis.

By combining analytical skills with a deep understanding of sales dynamics, I strive to contribute to the organization’s growth and success.