Effectively managed affiliate market-based financial transactions, ensuring accurate and timely payment processing from clients.
Effectively managed affiliate market-based financial transactions, ensuring accurate and timely payment processing from clients.
Facilitated payment disbursement to vendors and developers through cheque and online payment methods, maintaining meticulous records for audit purposes.
Proficiently handled falderal tax deductions, ensuring compliance with tax regulations and timely remittance to the appropriate authorities
Managed client refund cases, demonstrating problem-solving skills and ensuring customer satisfaction.
Maintained comprehensive records of financial transactions using Excel and software platforms, ensuring data accuracy and accessibility.
Regularly attended meetings and provided management with essential financial insights, contributing to strategic decision-making processes.

During my tenure at PTCL (Pakistan Telecommunication Company Limited) from December 2016 to April 2022, I held various roles and responsibilities:
Customer Service Executive: Provided information, handled customer complaints, retained customers, and maintained high satisfaction levels through phone and front desk assistance.
 Accounts & Billing Specialist: Managed a General Ledger for equipment payments, coordinated with departments for corporate entries and reconciliation, addressed billing and tax issues, and performed billing adjustments.
Workforce Management Analyst: Assessed employee KPIs, executed outbound campaigns, and shared analytical reports to enhance Contact Center performance.
OCM Specialist: Executed outbound campaigns, ensuring connectivity and sales targets were met.
Revenue Analysis: Prepared revenue variance analysis by comparing trends with previous months. 
My roles spanned customer service, finance, workforce management, and campaign execution, contributing to PTCL\'s operational excellence.