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Employment History
Cash Officer, HBL , Karachi
January 2020 — September 2021
1. Got 03rd position in HBL Cash Officer Training Program.
2. Ensure efficient & error-less service delivery at the counter as per regulatory laws & SOP.
3. Periodic / end of the day - counterbalancing.
4. Responsible for fund transfer entries & utility bills through cheque / Dropbox.
5. Issuance/cancellation of pay order.
6. ATM Cash replenishment, claim handling & reconciliation with GL-account.
7. Record-keeping & maintenance as per SBP Guide Lines.
8. Cash sorting & maintenance as per SBP Guide Lines.
9. Processing & recording of outward cleaning.
10. Assist in achieving the target of the remediation process of the branch.
11. USD-Clearing & OBC Clearing.
12. Maintains record of cheque book, ATM Cards & returned cheques.
Customer Sales Representative (CSR), MYCart Pvt. Ltd., Karachi
September 2019 — December 2019
1. Attend calls, live chat & respond to e-mail & Whats App.
2. Provide accurate, valid & complete information to customers.
3. Handle complaints, provide appropriate solutions & alternatives.
4. Deal with complaints of Myvend.
Brand Ambassador, Uniliver, Karachi
August 2015 — September 2017
1. Customer interaction, provide a briefing about the product & convincing customers for purchasing.
2. Trying to boost sales by making sales plan & maintain daily sales records.
3. Achieve provided sales target & guide customers regarding their queries.
4. Satisfy customers regarding complaints & queries maintain good customer relationships.