• Banca Support Officer will be responsible for conducting CBC “Call Back Confirmation” upon receiving an email through the Branches or call on pending data.
• BSO has to call back the customer within 30 minutes. TAT after receiving of an email.
• BSO has to check the details of the customer while conducting and verifying the customer as per calling script to prevent any fraudulent activity.
• BSO revert back the email to the concerned branched/person after conducting CBC.
• BSO needs to maintain each CBC record on excel and to share it to Banca business team or line manager.
• Informing the line manager about any fraudulent activity while conducting CBC.
• Any other activity that may be assigned by the Management.

• Providing Customer Services in all over Pakistan in Mobilink 111 Helpline.
• Answer calls and inquiries from all customers, individuals with courtesy, efficiency and professionalism.
• Process all customer requests respecting the processes and procedures as defined by the Customer Care Supervisors/Manager.
• Comprehension and confirmation of the customer's request/requirement.
• Perfection to Manage KPI’s, AHT & Quality.
• Ensure that the customer is satisfied with the existing services and promptly assist in the identification of other services.
• Fast Learner to keep newly launch updates to provide 100 percent anytime for the exceptional Customer Service.
• Integrate and implement all updates in the processes, policies, products & services, offers and systems as requested by the Customer Care direction.
• Flexible to work in different shifts.