خلاصہ

EHSAN KHALEEL
HOME ADDRESS 49-S-4 SHERZAMAN COLONY TULSA ROAD LALAZAR LANE 5-E RAWALPINDI, PAKISTAN

Mobile Phone 0320-5778616/03315140752
Res Phone 051-5122311
Email address jami_ahsanhotmail.com
Nationality Pakistani
Gender Male
Status,D.O.B Married, 23-05-1988
Languages Fluent English, Urdu, Punjabi

OBJECTIVE
To generate contract consulting employment with organizations in their demand for qualified communication equipment specialists. My wish is to work in the progressive Organization where I can utilize and improve my technical and personnel skills.

EDUCATIONAL BACKGROUND
CERTIFIED IN FINANCIAL ACCOUNTING FOUNDATIONS
BY UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN
HTTPS//WWW.COURSERA.ORG/ACCOUNT/ACCOMPLISHMENTS/VERIFY/VRHJLV54V3B7

CERTIFIED IN EXPLORING AND PRODUCING DATA FOR BUSINESS DECISION MAKING
BY UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN
HTTPS//WWW.COURSERA.ORG/ACCOUNT/ACCOMPLISHMENTS/VERIFY/TCB9FD8CN52J
CERTIFIED IN DIGITAL MARKETING CHANNELS PLANNING
BY UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN
Https//www.coursera.org/account/accomplishments/verify/AWGF69RQEERT

CERTIFIED IN DIGITAL MARKETING CHANNELS THE LANDSCAPE
BY UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN
Https//www.coursera.org/account/accomplishments/verify/MSFZQZSMMES6
CERTIFIED IN DIGITAL ANALYTICS FOR MARKETING PROFESSIONALS MARKETING ANALYTICS IN PRACTICE
BY UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN
Https//www.coursera.org/account/accomplishments/verify/9453VFA5UAQJ

Certified in Digital Analytics for Marketing Professionals Marketing Analytics in Theory
By University of Illinois at Urbana-Champaign
Https//www.coursera.org/account/accomplishments/verify/4LG74LC6LPHW

CERTIFIED IN MARKETING IN A DIGITAL WORLD
BY UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN
Https//www.coursera.org/account/accomplishments/verify/YBG3B9CMMD2Q

CERTIFIED IN COUNTRY LEVEL ECONOMICS
MACROECONOMIC VARIABLES AND MARKETS
BY UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN
Https//www.coursera.org/account/accomplishments/verify/R7E24CX2JANL

CERTIFIED IN COUNTRY LEVEL ECONOMICS
POLICIES, INSTITUTIONS, AND MACROECONOMIC PERFORMANCE
BY UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN
Https//www.coursera.org/account/accomplishments/verify/9F8D2YZWN4YU

CERTIFIED IN FIRM LEVEL ECONOMICS MARKETS AND ALLOCATIONS
BY UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN
Https//www.coursera.org/account/accomplishments/verify/49C2XE67VQBE


CERTIFIED IN FIRM LEVEL ECONOMICS CONSUMER AND PRODUCER BEHAVIOR
BY UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN
Https//www.coursera.org/account/accomplishments/verify/WS82FY6XWG5H

Bachelor of Science in Telecommunication (4 Years)
Gsm Home Based Security System (final project)
SUIT, Sarhad University of Science and Information Technology, Islamabad
HIGHER SECONDARY EDUCATION
F.sc, Punjab College of Information Technology, Rawalpindi
SECONDARY EDUCATION
Matric (science), Fazaia Intermediate School College Chaklala Cantt, Rawalpindi

PROFESSIONAL EXPERIENCE
Recently Working as Resident Engineer in ENI (Oil and gas Corporation) Deployed by COMMTEL vendor

Managing Data center, Video calling, IP phones, Server Handling Client end, Switches, and Video conferences with the JV partners, coordination with ministry of Petroleum, OGDCL, Karachi Head office of ENI, Italy Main Eni Headquarter at Milan and offshore and onshore rigs. Complete deployment of the network at Eni Islamabad.

Worked as IT Engineer at JSHQ (Joint Staff Headquarter Chaklala Garrison, Rawalpindi) from September 2013 till March 2017.

Complete deployment of the network in all projects.
Configure, troubleshoots all CISCOs Routers, Switches and firewalls.
Configuration, management, Permission, Security, maintenance and Up gradation of DNS and DHCP servers.
Configuration of all kinds of Wireless Routers/AP.
DSL Internet Installation and Management on the site.
Media Support to all kinds of Conferences on the site.
Configure all kinds of wireless routers, switches in all kinds of projects.
Hardware and Software Troubleshooting.
Development of any new extension of network in the existing structure.
Managing LAN based on FDDI switches and cables switches based on UTP CAT 6-5 technology.

Part time Technology Author, Blog writer at Samdailytimes.blogspot.com
Blog prove written by Author Ehsan Khaleel.

http//samdailytimes.blogspot.com/2013/09/your-job-is-not-your-job.html
http//samdailytimes.blogspot.com/2013/09/students-with-internet-backed-devices.html
http//samdailytimes.blogspot.com/2013/08/3d-printing-is-turning-impossible-into.html
http//samdailytimes.blogspot.com/2013/08/11-simple-concepts-to-become-better.html
_______________________________________________________

Contract Internship in Govt. Sector (Youth Punjab Internship Program) 3 Months DO Office Baghsardaran Rawalpindi.
________________________________________________________________
QUANTUS COMMUNICATION
(Nov 2010- July 2011)
CONSUMER PROVISION MANAGEMENT TEAM LEAD (INBOUND)
INBOUND CALL CENTER 9MONTHS

Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution of a range of customer inquiries.
Strive for one-call resolution of customer issues.
Complete ongoing training to stay abreast of product, service and policy changes.
Strike a positive and cooperative tone with both customers and coworkers.
Demonstrate best judgment in the disbursement of adjustments and credits.
Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.


Internship in PTCL
Transcribed for network management system, Digital Cross-Connect Network (DXXX), New Bridge system 3600 Main Street, Optical Fiber System, OFC, ITI, ITMC, Synchronous Digital Hierarchy (SDH) and Switching from PTCL Pakistan Telecommunication Company.
Appraised and advised Optical Fiber Cable, Optical Communication System, Basic Transmission System 6 Telecommunication Bands, Modes of Fibers, Types of Optical Fibers, and Mechanical vs. Fusion Splicing.
Allocated Optical Time Domain Reflectometer (OTDR) process bi-directional instrument record for purposes of High-power LASER light source, Coupler-splitter, Detector, Signal averaging electronics, Connector Interface.
Transcribe and edit recorded or written material, including Data Transmission Medias operative reports, ISDN summaries, Local Area Network (LAN/WAN), Digital Subscriber Line (DSL) and Optical Fiber Access Network (OFAN) examinations.
Collect statistical data to analyze practical productivity.
Oversee daily activities of department to optimize productivity and quality of work.
Lead and guide technicians performing related work participate in hiring, interviewing, and training process of new engineers.
Verify accuracy of basic overview of networking information such as OSI reference model and TCP/IP model of Internetworking verify accuracy of Routers for correct routing, switching, and virtual LAN Protocols.
Respond to inquiries for release of technical problems, ensuring that legal requirements are followed and proper consent has been obtained.
Maintain logs of Data Communication procedures, Layered Architecture and transcription analog digital signals.
Follow established departmental policies, procedures, and objectives, continuous quality improvement objectives, environmental, and telecom control standards.
Sort, copy, prepare, assemble, and file records and charts.
Ensure strict confidentiality of new upcoming telecom technology records.
Maintain disk and disk back up system report equipment operational problems.
Perform miscellaneous job-related duties as assigned.

Telecom Service Representative and Outbound Sales Agent
2 YEARS
INFO SPAN, TELECOM FOUNDATION G-9/4, ISLAMABAD
(DEC 2007-JAN 2009)

Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.
Responded to customer inquiries and requests and resolved issues efficiently and professionally.
Exercised strong interpersonal communication skills with customers and department personnel.
Accepted assignments with an open, cooperative, positive and team-oriented attitude.
Utilized multiple call center support applications to efficiently assist customers and agents.


Home Based Telemarketer and Appointment Setter
TELESALES INC, ODESK.COM
(AS A PART TIME)2 YEARS
(MARCH 2008-MARCH 2010)

Get in touch with private or businesses individuals by telephone to plead for goods or services.
Answer questions from customers.
Fill all the information into the computer.
Obtained information from customers including name, address, and payment type.
Explained products, prices and services to the customers.
Gather names and contact numbers of prospective customers from sources like magazine reply cards, telephone directories, etc.
Other responsibilities include recording address, names, purchases, and reactions of prospects contracted.
Wrote and telephoned letters to answer to follow up initial sales contracts or to correspondence from customers.
Arranged meetings for sales representatives to meet with potential customers.
Maintained records of accounts, contacts, and orders.
Carried out market and client survey to gather information about potential customers.
Customer Service Representative
WARID TELECOM (FRANCHISE)
1 YEAR 4MONTHS (MARCH 2009-JULY2010)
Managed sales, commercial, personal and consumer leading programs
Handled the tasks of directing financial operations first stage link with local authorities e.g. dealing standards, Environmental Branch Manager and other external organizations to maintain good relation
Maintained and prepared financial performance indicators
Analyzed and reviewed new packages from initial to the final stage
Handled the tasks of managing daily deposits
Assisted customers with insurance and financial needs
Generated Sales Report for retail outlets only
Capital Marketing Resources. LTD. Rawalpindi
(TELE BRIDGE)
POSITION TELEMARKETER/ B2B APPOINTMENT SETTER (SUB-CONTRACTOR)
8 MONTHS
JOB DESCRIPTION RESPONSIBILITIES INCLUDE REBOOKING FOREX, STOCK MARKET TRADING

Seminars for UK clients. Contacting businesses or private individuals by telephone in order to solicit sales for goods or services. Record names, addresses, purchases, and reactions of prospects. Explain products or services and prices, and answer questions from customers.

INTERESTS
I have a keen interest in telecommunication Research. I also enjoy the pragmatic development of abstract ideas along with modern technology contextualization of issues from current era. Debates, Certified in Science Arts Exhibition, Certified in Camping mountain stunts, Writing, Reading, Sports and Computers hardware and software.
Reference
Major Khaleel-ur-Rehman, Section officer, ministry of Defense. (03315007675)
Karamat Ali Randhawa, Assistant Director Finance, SUPARCO, Islamabad. (03235233606)
Maj General Farukh Rasheed, Director General Military Land and Cantonment.
Maj Muhammad Shaheen Chughtai, Govt. Affairs Manager Eni Pakistan Ltd. (03334900336)