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خلاصہ
Hi, I am Moazzam, I am a hard-working graduate, I have completed my bachelor of commerce (B.Com) from Khadim Ali Shah Institute of Technology (KASBIT) with an overall CGPA of 3.5, Currently, my job role is Customer Care Associate at Pak Qatar Takaful Limited, throughout the degree and working experience so far I have completed various conceptualized courses and found new technologies at the university level as well as company one, During this all process, I discovered myself as a hardworking, dedicated, and loyal person.
پراجیکٹس
تجربہ
Underwriting Associate
• Underwriting Limit Basic Death + FIB + ATT 1M & ADD/ADB & PTDs 2M
• Examining the Takaful proposal forms, gathering and assessing background information, including reports and medical records in order to assess the risk involved to analyze mandatory and due requirements by using insurance software (PENTA). Effectively use the MunichRe (Reinsurer) for any updating in guidelines for an effective decision and Perform CISSI activity on daily basis to identify adverse information regarding the proposed individual.
• AML profiling and punching in a system, identifying the risk (KYC) by different aspects with respect to the classification of the measures instructed by SECP.
• Modify and participate in the development of the AML system and also develop the possible/suitable controls to avoid anti-money laundering or counter-financing terrorism + Supervise NADRA activity.
• Supervision of UW call center within a department, Supports Claim adjusters & Legal & Compliance regarding UW calls, developed skills in subordinates through routine training to deal with complex customer queries + Financial/ Medical issues
Customer Care Associate - NMAD
Met and surpassed daily productivity goals.
Exceeded customer service expectations for positive results.
Responded to customer requests for products, services, and company information and Prioritize customer queries and forwarded them to the concerned department as well as maintained the recorded calls database Updated customer files and records regarding UW calls
NMAD- Intern
Recognized by senior officials for timely completion of assignments.
HR Internship
Maintained a 97% satisfaction rating over a 2-month period.
