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خلاصہ
A dedicated Human Resource Masters along with B.ed in Leadership & Management having a multitalented, professional & committed personality. More than 8 years of progressive experience in the eminent field of customer services, hospitality and telecommunication. Also have a diverse experience of Training Coordination with excellent skills of report & essay writing, record keeping, Business communication. Superb emergency handling skills.Can produce good results with minimum resources and meet the deadlines.
- A team player with enthusiasm which accelerates my moral and people under my umbrella.
- A positive thinker.
- Innovation and creative , love to work with dedication and devotion.
- Good at time management and anger management skills.
- As a team leader , posses skills to motivate people to,help them give their 100% .
تجربہ
Lead Cabin Crew
Exercise the privileges to lead the group of cabin crew members.
Greeting passengers as they board and exit the aircraft.
Escorting passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled.
Serving meals and refreshments.
Checking the condition and provision of emergency equipment and information for passengers before takeoff.
Demonstrating emergency equipment and safety procedures.
Administering first aid.
Dealing with emergencies.
Producing written flight reports after completing a journey.
Compliance with the pilot-in-command instructions for the safe operation of the flights
Cabin Crew
Greeting passengers as they board and exit the aircraft.
Escorting passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled.
Serving meals and refreshments.
Checking the condition and provision of emergency equipment and information for passengers before takeoff.
Demonstrating emergency equipment and safety procedures.
Administering first aid.
Dealing with emergencies.
Compliance with the Lead cabin Crew& pilot-in-command instructions for the safe operation of the flights.
HR OFFICER (Intern)
Coordinating the trainings at SHED Pakistan.
Report writing about the trainings held at SHED Pakistan.
Maintaining the daily attendance of the staff, present at office.
Record keeping of the Visitors at Office on daily Bases.
Supervising and assisting recruitment/ Exit interviews.
Customer Support officer
Providing the customers information about the product and services over the call.
Complaints generation regarding the Value added services provided.
Taking customer’s suggestions for the improvements. Sim Activations.
Upselling the products.
Guidance and maximum customer facilitation with in the limitations of company policies.
Calming the irate customers.
Guest Relation Officer
Attending and reporting daily morning briefing with the general manager and all the executive staff.
Discussions and follow up about the current and future events at Hotel.
Writing daily reports about the maintenance and cleanliness of the rooms and overall Hotel.
Looking after the arrangements of the organized events, parties, conferences, meetings of guests.
Arranging in-house Parties to get the feedback and Hotel business.
Keeping the records and also check-in customers reporting the daily arrivals too.
Always available for greeting and escorting guests, VIPs.
