Promoted as Head of Department - Sales to improve direct B2B sales and ensure direct business relations with Bulk Buyers.
The responsibilities include:
- Build Relationships with prospective clients.
- Maintain consistent contact with existing clients.
- Manage sales pipeline.
- Analyze market and establish competitive advantages.
- Track metrics to ensure targets are hit.
- Recruiting, Training and managing a team of 30-50 executives.
- Reporting and Analyzing team KPIs to ensure gross tragets are met.
- Interdepartment escalations with Marketing,Shipping, Operations and Tech department to ensure seamless day to day sales operations.
- Planning Business development strategies to improve sales pipeline.

Job Description:(Wholesale+PL | FBA+MFN | Full time)
SJ Computer LLC is a US based E-commerce channelized, certified refurbished computers seller.
Since refurbished computers are like new but not out of the box, therefore every day we get customers reaching out to us for information, technical help and for troubleshooting their computers, the problems could be anything.
To make sure we resolve the concerns and queries of customers so that our Feedback ratings are above 95% threshold, APR is above 4 (out of 5) and average negative reviews are below 10%.
Responsibilities include:
-Listing Creation and Optimization.-Content and Images creation in compliance to policies.-PPC Campaigns.-Account Health and Performance.-A+ Content(branding) creation.-Taking Decisions to optimize performance and reduce costs.
Taking interactions on mediums that include but are not limited to
  - Amazon seller central  - eBay messages  - Walmart central messages  - New egg   - Live chats on website  - Emails  - Calls  - Live video conference troubleshooting.  - Managing Inventory, create and closing listing in Private Label category.  - Complying our products, listings and procedures as per Amazon’s and other e-commerce platform’s SLA and policies.  - Providing Technical assistance to Customers.  - Working on Feedback and Review ratings.  - Return Management.  - Standard E-comm Operations  - Team Coaching.  - Quality Assurance Audit of team.  - Process development.  - Learning and Development, which includes trainings and L&D materials.

Job description:(Teaching + Incubating | Launching | Mentoring | FBA | Part time)- Training 3 batches of 110 students each, every month, in following courses.


Amazon Wholesale.


Amazon VA.


Amazon Private label and drop-shipping.


- Delivering Lectures, Workshops and team activities.
- Helping students to land their clients and guiding them towards smooth onboarding process.- Connecting Investors with teams to launch their Amazon stores and launching products.- Supervising the new teams until they are professionally independent in operations.

Job description:To manage complete Amazon Seller Central operations that include but are not limited to:-Product Hunt.-Listing Creation and Optimization.-Content and Images creation in compliance to policies.-PPC Campaigns.-Account Health and Performance.-A+ Content(branding) creation.-Taking Decisions to optimize performance and reduce costs.

Responsibilities include:- Taking interactions on calls and emails.- Troubleshooting customer\'s issues and queries about KT SaaS and ELD.- Maintaining rapport with clients and escalating the issues to relevant depts.

Managing customer operations, which would constitute:Live interactions on call and chats as well. Orders management, Supply Chain Management, Distribution handling and Inter-department escalations.

Program- Square Trade(International)
Responsiblities include Voice Support- Answering inbound inquiries for claims through ST support hotline.
Navigation at CRM and support softwares i.e. Sales Force, Incontact, FMS etc
As CSS serving as the main point of contact for claims, issues and questions about Square Trade- All State Company US,working with team to develop and scale the customer support thresholds.

Ensuring that the customers are satisfied and to provide super customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.

Leading a team for an enviromental awareness purpose project

I was responsible for
-Answer Customer Calls Professionally to provide information about their products and services, take/cancel orders and obtain details of the lodged complaints.
-Keep the records of Customer Interactions whenever done, details of actions and complaints, their comments and actions that needed to be taken.
-Follow up on the Customer requests to ensure that appropriate route and accessible actions were taken.

To learn broadcasting and NLE systems