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خلاصہ
An Ambitious and Hardworking Individual with ample years of professional experience in
Customer Service, Operations and Sales willing to add value to the professional excellence and
to be associated with an Organization having congenial working Environment, where challenging and rewarding opportunities are available,
Which do open the doors for career growth and provides bright future and diverse career opportunities
for its People.
As Customer Service personnel I have always been appreciated and encouraged for my Team player Spirit,
Problem Solving Skills and maintaining the SLAs (Service Level Agreement) in accordance with MBOs (Management by Objectives) and KPIs (Key Point Indicator),
My Professional Approach and Enthusiasm for going beyond the edge for the Customer Satisfaction with Professional attitude for the Resolution of their complaints and queries within the
TAT (Turn Around Time).
تجربہ
Assistant Manager-Business Process Re-engineering
Manager Asset Customer Care
Assistant Manager-Service Quality
Customer Service Officer
Providing Customers the Best available Banking Services.
To ensure that customer calls are answered within two rings.
To take optimum decisions on customer concerns ensuring that the bank does not suffer as a consequence in the future.
Decision making authority without or with Minimal Supervision.
Performing Assigned tasks as per Job Description.
Handling Customer queries.
Problem analyzing and report to the concerned Personnel.
Assist customers in understanding financial calculations regarding Profits disbursement.
Login complaints, requests and inquiry as per customer’s query.
Monitoring ATM of all the branches nationwide.
Monitoring the ATM transactions nationwide.
To inform branches about the ATMs status.
To Report to the concerned personnel about the ATMs status.
Multi Functioning.
To serve Customers and potential Customers up to their entire satisfaction & maintaining high courtesy level.
Making Out-Bound Calls to Customers to provide them the resolutions.
Handling customer’s calls and providing with the best alternative solutions.
Call Center Agent
Customer Relationship Officer
Greeting the Walk-in Customers.
To Maintain Customer Service and Loyalty.
Entertain the Customers with the best of available services.
Provide the Customers all information regarding organization, Account Opening Procedure, ATM Cards, Cheque Books, Profit Sharing Ratio between Rab-ul-Maal and Mudarib and other banking operations.
Helping the Operational Staff.
