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خلاصہ
To pursue in a challenging organization that provides me an opportunity to polish up my current knowledge, understanding of professional environment which ultimately encourage me to realize my potential and skills towards professional excellence.
پراجیکٹس
تجربہ
Safety And Security Officer At Careem
Ensure the safety of both CST AND CAP. Compiling monthly reports of the department. Dealing all the critical cases in which CST or CAP LIFE at risk. Training of female employees for safety at work place.
Point person of careem safety and security
Ensure the safety of customers and captains. Dealing with clients . Responsible for assisting Manager with oversight for a Team of 20+ reps (Careem Inbound Voice & Non- Voice). Assisted in directing 20 employees and managed customer Service calls, e-mail, attendance and employee records, and Team productivity. Maintained high standards in customer satisfaction and coached CSRs on procedure and system guidelines.
Selected Contributions Introduced training programs that enhanced employee performance and helped build a motivated workforce. Trained employees on all system updates and new policies and procedures of department
