Worked as Customer Services Representative in Pearl Transit for 6 Months.
It was Charity based Non-Profit Organization in New Jersey. My job was to cater incoming calls from unemployed and low-income homeless people and entertain their inquiries according to the situation and answer their questions.  I was also responsible to get their information and documents to submit it to the concerned department to deliver food and provide transportation. I was also responsible to call people to see if there is any potential candidate looking for help.

Worked as Assistant Manager Client Support/ Implementation for 3 years.
It was a Medical Billing Company (Lahore based) and my job responsibility managing all billing clients. I was responsible for establishing successful relationships with internal departments. Communicate with senior management periodically on client implementation status updates. Update clients regularly on their pending concerns for procuring additional information.  Scheduling Training Sessions and Meetings with Clients. Direct communication with production/ AR and resolve their problems. To ensure that Client’s query/ Complains are properly resolved and highlighted. 
I was also handling few of the other departments like Front Office/ Scheduler, Patient Support Desk and a Customer Services for a pathology lab.

Plans and coordinates the implementations activities for new customers which include software install, trainings, and data conversions.
Handles customer escalations and works to resolution
Assist with the implementation of the department strategy
Collaborate and drive the accounts to successful implementation
Deliver superior customer service internally and externally
Collaborate closely with sales and other departments
Daily review/tracking of implementation pipeline
Identify and apply process improvements
Proactively communicate to team and management
Provide backup support to other Implementation Coordinators when on leave or as work requirements deem necessary

Registering the patient and verifying their insurance coverage.
Review patient bills for accuracy and completeness and obtain any missing information
Knowledge of insurance guidelines especially Medicare and state Medicaid
Follow up on unpaid claims within standard billing cycle time frame
Check each insurance payment is for accuracy and compliance with contract discount
Call insurance companies regarding any discrepancy in payments if necessary
Identify and bill secondary or tertiary insurances
All accounts are to be reviewed for insurance or patient follow-up
Answer all patient or insurance telephone inquiries pertaining to assigned accounts.
Performs daily backups on office computer system
Answers questions from patients, clerical staff and insurance companies.
Identifies and resolves patient billing complaints.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Participates in educational activities and attends monthly staff meetings.

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Advise on company information.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.

Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Replacing parts as required
Providing support, including procedural documentation and relevant reports
Supporting the roll-out of new applications
Setting up new users' accounts and profiles and dealing with password issues
Responding within agreed time limits to call-outs
Rapidly establishing a good working relationship with customers and other professionals, such as software developers
Testing and evaluating new technology
Conducting electrical safety checks on computer equipment