MARKETING SPECIALIST AND CUSTOMER SERVICE REPRESENTATIVE
Home Remittance and Money Gram
RESPONSIBILITIES:
• Providing a wide briefing about the products to customer on their remittance
• Opening & updating accounts for Fawri customers by banking software SYMEX
• Associated with IME International Money Express which is an International remittance services.
• Associated with MoneyGram International Money Transfer Services
• Associated with UBL, HBL and different banks from Pakistan for remittance
• Adding & amending beneficiary details
• Marketing & promotions of new products for Fawri on behalf of Bank AlJazira
• Identifying & solving problems of remittance
• Amendments & Queries & Refunds through T24
• Western Union Amendments and refunds
• Preparation of computerized customer details every day more than 100.
• Maintained all corresponding email daily basis
• Responsible for the all matters of customer various statement.

TEAM MANAGER
Home Finance / Mortgage & Business Finance
Burj Bank Home Finance Department
• Promoting sales for Home Finance.
• Promoting sales for Business Finance.
• Promoting sales for Renovation of Home.
• Completion of Documentation.
• Logging application for Credit Review.
• Resolving discrepancies (if any) in applications submitted for Credit Review & Approval.
• Communication of Approval to the customer.

Home Finance / Mortgage & Business Finance
Burj Bank Home Finance Department
• Promoting sales for Home Finance.
• Promoting sales for Business Finance.
• Promoting sales for Renovation of Home.
• Completion of Documentation.
• Logging application for Credit Review.
• Resolving discrepancies (if any) in applications submitted for Credit Review & Approval.
• Communication of Approval to the customer.

Obtaining demand for laptops and mobiles from market, whole sellers & retailers.
• Trading laptops from Importers & selling to whole sellers & retailers in market.
• Trading mobiles from Importers & selling to whole sellers & retailers in market.

• Billing of parties for recovery of overdue.
• Follow-up with parties (telephonic + personal visits) for recovery of overdue amount.
• Recovery of overdue from parties.
• Depositing of Cheques in Collection account.
• Record keeping of statement for audit.

• Data entry of loan applicant on FinnOne – Loan Origination System.
• To confirm financial credibility of applicant.
• Calculating customer debt burden & ensure applicant is within acceptable debut burden.
• Check eCIB of customer with respect to policy.
• Arrange credit meeting with customer and afterwards meeting the customer with Senior Analyst and 
analyze customer background and business details.
• Assisting senior analyst in reviewing cases.

Ensure Pre-screening and booking of all loan applications.
• Ensure contested Booking as per criteria and within TAT.
• Ensure strict vigilance and booking of all loan applications by keeping close monitoring of portfolio caps.
• Preparation of MIS for the logged and booked cases & submitting to my Manager.