Managing day to day training operations including supervising team.
Hold primary responsibility for all training related initiatives for the entire company.
Facilitate quality based training programs delivery in terms of training materials, training modalities i.e., Instructor Led Training (ILT), Mentored Learning (ML), on-demand, Online Live (OLL), e-learning etc.) Venue technology equipped services.
Improved success of program by making proactive adjustments to operations.
Evaluated upcoming training program to forecast expected resource needs and utilize all resources in efficient manner by selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training.
Daily consistent monitoring of operations process and regular review of portfolio and vendors management to assure strong portfolio management, control, and achievement and taking corrective actions in case of any variance between plans and actual results.
Cultivated strong business relationships with International vendors, shareholders, business partners, clients and authorities to increase overall experience, satisfaction and retention rates.
Optimized returns and investments by effectively managing and directing training operations.
Reduced average contract expenses by 40% through aggressive negotiations with vendors and service providers.
Partnered with vendors and suppliers to effectively manage trainings and acquiring new association agreements in light of market demand and trends.
Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals.
Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
Develop capabilities, qualifications and professional skills of trainers through a chain of special assignments and professional development courses nominations.
Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks.
Developed and submitted yearly Operations and Training business plan, strategy and, P/L initiative reports to highlight current actions and proposed changes to board for continuous improvement.
Preparing and maintaining the monthly, quarterly and annual Production Plan, Execution Report, Trainer evaluation report, including submitting monthly utilization and production consolidated reports to the General Manager and CFO.
Setting up Quarterly, Annually Training Calendar, Training price list and Marketing offers in light of market trends.
Successfully meeting the training and operations annual targets by 20% profit.
Ensure Quality Standards for the training delivery and services are met as per the set standards and KPIs by monitoring customer feedback to devise business strategies and determine process improvements for quality training service.
Providing proactive support to finance team during annual audits by working on Great Plains GP system for invoicing, Purchase order, inventory management, LMS, CMS, e-E-learning systems for generating reports and record management.

Managing day to day training and administration operations in liaison with CEO.
Hold primary responsibility for all corporate training related initiatives for the entire IT Department.
Successfully meeting the training and operations annual targets by 10% profit.
Controlled daily training operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
Drive the wheel towards customer base enlargement in a manner ensures compliance with quality assurance standards.
Timely and efficiently technically propose towards training tenders and inquiries.
Implemented the Resilient business model & Productivity Model, Producing Quarterly financial and strategic reports, Department Budget reports fiscal year for the branch in liaison with CEO and presenting the reports to financial Board on quarterly basis.
Boosted employee performance by preparing the Productivity Model for entire branch, profit centers, Sales departments and employees by setting the individual KPI’s for each.
Providing evidence and producing reports of KPIs to Financial Board and board of directors on a Quarterly basis in liaison with CEO and Developed management reports and over set KPI's for management.
Preparing Business Plans for association with International Partners and Ensuring to meet KPI’s.
Enhanced organizational efficiency by gathering business requirements and improving data models and reporting frameworks.
Monitored employee productivity and optimized procedures to reduce costs by Evaluating the staff performance by KPI and reflect the monthly performance on the basis of productivity and efficiency report. Present the report to the financial board committee.
Reduced average contract expenses by 25% through aggressive negotiations with service providers.
Obtaining academic and professional accreditation from National & Internationally recognized bodies and meeting quality assurance objectives by estimating requirements.
Working with ACTVET and UAE-NQA on the accreditation of training center and training programs.
Develop and implement Departmental Marketing Strategies and supporting marketing team for marketing materials.
Facilitating international forensic and security trainings for Abu Dhabi law-enforcement
Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks.
Identifying business risks and opportunities through the analysis of information and results.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Supports human resources centralized department by administering tests, scheduling appointments, conducting orientation, maintaining records and information.
Maintained employee confidence and protects operations by keeping human resource information confidential.
Interview prospective candidates for new positions and onboard new employees.
Participated in external Executive meetings and heading internal staff periodic meetings, drafted agendas, recorded minutes and Writing articles and official communications on behalf of an organization.
Developed project management roadmap to define project objectives, timelines and milestones.
Supervising all projects and preparing project plan for sponsor to win tenders.
Carrying out ADSIC Project Management Plan handling and giving kick-off presentation to client.
Scheduling projects and ensuring its compliance with program development.
Managed entire test centers and team including PearsonVUE, Prometric, IBT Tofel, ACCA, ICDL, Peoplecert, ITPreneurs and all others.
Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution at testing center.

Supervised Technical Designer and Programmer team.
Ensured the Quality of all the projects by testing the websites and the designs as per client requirements.
Interacting with clients through mail and optimizing the websites to increase the traffic.
Successfully managed and resolved all team and customer queries in a quick, efficient and professional manner
Worked as a Search Engine Optimizer (SEO).

Implemented user friendly documentation on sale order management module in tracker using CaseTools and converted it on to webpage using HTML.
Prepared a technical report on one of the module of CSAFA and working on PL/SQL developer using packages for user information gathering.