خلاصہ

Responding quickly to situations. Taking inbound calls from customers Handling reservations and bookings. Preparing customer service summary reports. Dealing politely but firmly with demanding customers. Carrying out a variety of administrative tasks. Verifying the accuracy of orders from customers. Processing mail from customers

تجربہ

کمپنی کا لوگو
Education Counsellor AHZ ASSOCIATES
AHZ ASSOCIATES
ستمبر ۲۰۲۳ - موجودہ | Faisalabad, Pakistan

Dedicated Education Counselor with a passion for fostering student success. Proven ability to provide comprehensive academic and career guidance to students, assisting in course selection, goal-setting, and personal development. Skilled in addressing academic challenges and collaborating with educators and parents to enhance the overall learning experience. Strong communication and interpersonal skills, facilitating workshops on study strategies, time management, and career planning. Committed to creating a supportive environment that empowers students to achieve their educational and professional aspirations.

کمپنی کا لوگو
Customer Support Representative
Mind bridge ( LAHORE)
جنوری ۲۰۲۰ - نومبر ۲۰۲۲ | Faisalabad, Pakistan

Customer support executiveOne years experienced as customer support executive at Mind Bridge .As a customer support executive Solve the queries regarding customers complainsAttending phone calls Keep records of all issues of customers queries Look after Social platform pages Quickly solve the issues of customers Make sure the customer satisfaction about issues

تعلیم

Government College University
ماسٹرز, بیچلرز ان آرٹس, BS ENGLISH LITERATURE‎
History of English Literay Criticism Greak drama, BS ENGLISH, BS ENGLISH LITERATURE
CGPA 2.6/4
2020
BISE FSD
انٹرمیڈیٹ / اے لیول, , F.A‎
فی صد 72%
2015
BISE Faisalabad
نان میٹرک, Matric in Science‎
مکمل
2013

پیشہ ورانہ مہارتیں

ماہر Active Listening
ماہر B2B Business Development
ابتدائی Brand Awareness
ماہر Business Development Process
ماہر Business Writing
ماہر Call Canter Skills
متوسط Call Center Development
ماہر Call Handling
ابتدائی Career Advisory
ابتدائی Career Counseling
ماہر CEM Deployment
ماہر Chat Support
متوسط Client Dealing
ماہر Cold Calling
متوسط Communicating Skills
متوسط Computer Proficient
ابتدائی Content Marketing
ماہر Conversation Awareness
ابتدائی Cooordination Skills
متوسط Coordination Skills
متوسط CSE
ماہر Customer Relations Management
متوسط Customer Relationship Management
ماہر Customer Service
ماہر Customer Service Representative
متوسط Customer Service Skills
ماہر Customer Support
ماہر Database Management 
ابتدائی Digital Business Development
ابتدائی Digital Marketing Analysis
ابتدائی Digital Marketing Management
متوسط Digital Sales
متوسط Dissertation Editing
ماہر Ecellent Communication Skills
متوسط Email Writing
متوسط End To End Sales
ماہر Export Development
ابتدائی Fabric Quality Check
ماہر Fluent in English
ماہر Focused Service
متوسط Food Labeling
متوسط Front Office Support
ماہر HFO Operations Handling
متوسط Hospitality Skills
ماہر Inbound Call Handling Skills
ابتدائی International Admissions Handling
متوسط International Sales
متوسط Interpersonal Skills
ماہر IT Support Responsibilities
ماہر Leadership Quality

زبانیں

ماہر انگریزی
ماہر اردو