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خلاصہ
A motivated and hardworking individual having 10 years of working experience in well reputed organizations. I worked with well known Telenor Pakistan for a decade on multi designations. Now looking for a responsible and challenging position in a dynamic and progressive organisation
which can provide an opportunity to utilize my knowledge and experience for attainment of organisation's goals and
objectives.
تجربہ
Social Media Executive
4 years experience as a CRO (Customer Relations Officer)
Selected as a point person.
Managing Team.
Prepare AHT report.
Trained agents how to increase sale and control AHT (Average Handle
Time).
Providing FCR (First Call Resolution).
2 years experience as Financial Services Officer (Financial Services Easypaisa Team).
Opening new accounts.
Providing FCR regarding mobile accounts.
Issued financial transactions (Debit Cards).
Reversal of wrong transactions.
Coordination with banking teams.
Follow up dormant accounts.
Calls to customers to motivate them to use more financial services of
Easypaisa.
2 years experience as a QAE (Quality Assurance Executive).
Call evaluation as per quality standards.
Make SOPs for calls.
Arrange training for agents to upgrade their call handling abilities.
Head Centers. (Abacus, TRG, FS Team, Social Media)
Follow up on emails and visit centers for live monitoring.
2 years experience as a Social Media Executive.
Live monitoring of Talkshalk, Djuice & Facebook pages.
Arranged trainings for agents for AHT control and quality assurance.
Engaged customers on page.
Answering customers queries.
