خلاصہ

Professional and efficient in Customer service skilled in both verbal and written communication. Experience in customer service as well as the composition of correspondence. Fluently bilingual in English and Arabic.

تجربہ

کمپنی کا لوگو
Floor Manager
IR-TEL Solutions
جنوری ۲۰۲۱ - موجودہ | Karachi, Pakistan

Developed and implemented staff training and mentoring programs..
Implement Work to Supervisor and team leader accordingly.
Dealt with team leaders issues in a courteous manner.
Ensured that rules of conduct were adhered to during each call.
Monitored staff calls for quality assurance purposes.
Approved time off requests and prepared staff schedules.
Monitored call center activities.
Prepared staff performance analysis activities.
Provided support with all call center activities.

کمپنی کا لوگو
Verification officer
Hello International Marketing Solution
اکتوبر ۲۰۲۰ - دسمبر ۲۰۲۰ | Karachi, Pakistan

Doing verification on outbound calls and verify the patient information

Receiving patient information and discuss the plan with the doctors

کمپنی کا لوگو
Admin assistant
Pakistan International school jeddah
جون ۲۰۱۵ - جولائی ۲۰۱۷ | Jeddah, Saudi Arabia

*Working as receptionist and admission officer.

*Working as administrator assistant

*Assist with telephonic and walk-in parents to superior staff.

*Maintaining documents like Bonafide certificates,school leaving certificates, migration form.

کمپنی کا لوگو
Index officer
National Commercial Bank
مارچ ۲۰۱۴ - جنوری ۲۰۱۵ | Jeddah, Saudi Arabia

*Working as indexer officer and transfers to the local branches of jeddah like bank aljizrah bank, al ahli bank.

*Claim the evidence of torn cheques and remittance clearance.

*Scanning all documents attached with cheques and draft with identity cards of account holder.

تعلیم

Federal Urdu University of Arts, Sciences and Technology
بیچلرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
HRM
CGPA 1.1/5
2022
University of the Punjab
ماسٹرز, بیچلرز ان کامرس, B.Com‎
Accounting, Commerce, Auditing
فی صد 54%
2019
federal board of intermediate and secondary education islamabad
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, I.Com‎
Accounting & Finance, Commerce
فی صد 65%
2014
federal board of intermediate and secondary education islamabad
نان میٹرک, Matric in Arts‎
Humanities and Social Sciences
مکمل
2012

پیشہ ورانہ مہارتیں

ابتدائی Independent Working
ابتدائی Sales
متوسط computer literate.
ماہر Accoiunting
ماہر Accounts
ابتدائی Accounts Administration
ابتدائی Administration Knowledge
ابتدائی Advance MS Office
متوسط Amadeus GDS
ابتدائی Analytical and Organizational skills
متوسط Analytical Skills
متوسط Aseptic Technique Knowledge
ابتدائی Attention to Detail
ابتدائی  Talent Acquisition
ابتدائی B1 English
ابتدائی B2 English
ابتدائی B2B Sales
متوسط Basic IT Skills
متوسط Branch Support.
ابتدائی Brand Management
ابتدائی Business Development Strategies
ابتدائی Call Center Development
ابتدائی Call Center Mangement
ابتدائی Cold Calling
متوسط Communicating Skills
ابتدائی Communication Skills
ماہر Conservation Awareness
متوسط Coordination Abilities
متوسط Cost Accounting Tax Preparation Accounting
ابتدائی Cost Control
ابتدائی Critical Thinking
ابتدائی Customer Analysis
ابتدائی Customer Care Representation
ماہر Customer Experience
ابتدائی Customer Oriented
ابتدائی Customer Satisfaction Management
ماہر Customer Service
ابتدائی Decision Making
ابتدائی Environment Health Safety Management
متوسط Excellent Negotiation Skills
متوسط Excellent Selling
متوسط Excellent Verbal and Written Communication
متوسط Exceptional Negotiations Skills
ابتدائی Fluent in English
ماہر Food Safety
ماہر Greeting Customers
ماہر Guest Dealing
ماہر Handling Assignments
ماہر Hospitality
ابتدائی HR Information Management

زبانیں

متوسط سرائیکی
متوسط سندھی
ماہر اردو
متوسط انگریزی
ماہر عربی