خلاصہ

"Dedicated psychologist with a proven track record in providing compassionate counseling, administering psychological assessments, and implementing effective therapy techniques to support clients' mental health and well-being. Possessing a strong foundation in psychology


Coupled with practical experience in receptionist duties, adept at managing administrative tasks, handling client inquiries, and ensuring seamless front desk operations.

Known for exceptional communication skills, professionalism, and a commitment to delivering high-quality service.

Equipped with a unique blend of psychological expertise and administrative proficiency to contribute positively to both clinical and administrative settings."

پراجیکٹس

Conferences and interventions

تجربہ

کمپنی کا لوگو
Customer representative officer
Etihad auto solutions
دسمبر ۲۰۲۳ - موجودہ | Islamabad, Pakistan

As a Customer Representative Officer, I served as the primary point of contact for customers, providing exceptional service and support across various communication channels, including phone, email, and live chat.

Responsibilities included addressing customer inquiries, resolving complaints, and providing product or service information in a timely and professional manner.

I demonstrated a deep understanding of company policies and procedures to effectively assist customers with account management, billing inquiries, and technical support issues.

Utilizing strong communication and problem-solving skills, I fostered positive relationships with customers, ensuring their needs were met and issues were resolved to their satisfaction.

Additionally, I collaborated closely with cross-functional teams to escalate complex issues and provide feedback for process improvement, contributing to overall customer satisfaction and retention efforts.

تعلیم

university if the punjab
ماسٹرز, MSc, B.a in psychology‎
Applied Psychology
CGPA 3.2/4
2020

پیشہ ورانہ مہارتیں

ماہر Draft Letters
ماہر Financial Management
ماہر Hospitality Skills
ماہر Organizational Skills
ماہر Problem Solving
ماہر Ability to Maintain Professionalism
ابتدائی Academic Program Development
ماہر Active Listening
ابتدائی Adherence To Script
ابتدائی Admin Assistance
ابتدائی Administration Knowledge
ماہر Air Ticketing Knowledge
ابتدائی Analyze Problems
ابتدائی  Talent Acquisition
ابتدائی Banking
ابتدائی Branch Administration Skills
ابتدائی Business Development Strategies
ابتدائی Call Handling
ابتدائی Client Support
ماہر Client Acquisition Skills
ماہر Client Dealing 
ماہر Client Followup
متوسط Client Hunting
ماہر Client Relations Management
ابتدائی Coding Standards
ماہر Communication and Interpersonal Skills
ابتدائی Communication Skills
ابتدائی Compliance Assurance
ماہر Computer Network Operations
ماہر Computer Operations
ماہر Computer Proficient
ماہر Configuration Switches
ماہر Confluence
متوسط Content Marketing Skills
متوسط Content Writing
ماہر Control Points Knowledge
ابتدائی Coordination Skillss
ماہر Creative Writing
متوسط Credits Management
ابتدائی Curriculum Assessments
ابتدائی Curriculum Design
ابتدائی Curriculum Development
ماہر Customer Acquisition Skills
ماہر Customer Care Representation
ماہر Customer Contact Skills
ماہر Customer Relationship
ماہر Customer Representative Officer
ماہر Customer Satisfaction Management
ماہر Customer Service
ماہر Customer Service Orientation

زبانیں

ماہر اردو