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خلاصہ
I am an accomplished, goal-oriented and flexible Call Center Manager who can accept constructive feedback and then rectify any shortcomings. I am super energetic with a passion for not just achieving but exceeding targets. I can demonstrate a stable career history and has a proven track record of winning new business and driving sales revenue. I am keen to join a company that offers exciting career opportunities and promising earning-potential for hard-working, driven professionals.
تجربہ
Floor Manager
Managing a team lf 50 agents and 3 Team Leaders of 3 djfferent campaigns i.e., Final Expense, Auto insurance and Dental insurance
Responsible for maintaining Week to Date reports
Responsible for maintaining Month to Date reports
Responsible for maintaining Daily Monitoring reports of all 3 campaigns
Responsible for maintaining dropped transfer report of all 3 campaigns
Setting goals and targets for all 3 campaigns
To do weekly action plans with Team Leaders
To conduct sessions on daily basis
To conduct training on weekly basis
Responsible for maintaining incentive records
Develop new bonuses
Team Leader
Work as a Team Leader on Final expense and auto campaign
Responsibilities
Maintaining WTD
Maintaining Daily Monitoring Report
To do Action plans with agents on weekly basis
Conducting sessions on weekly basis
Profiling Agents
Taking transfers
Maintaining Rejection Report
Maintaining Drop Transfers Report
Conducting sessions according to QA report
Mindset Development Trainer
Provide training on mindset development and goal achievement 3 days consecutively
Customer Sales Executive
Work as a CSE on outbound campaigns i.e, Final expense, Auto insurance and dental insurance (Lead gen and live transfers)
Responsibilities
1-Taking calls and transfer directly to the licensed agent
2-Closing leads
3-Taking care of all QA parameters
4-To achieve goals, Targets and incentives on daily basis
5-Always focus on growth and learning
Consultant
Responsible For
Daily reporting
Analysing targets
Monitor all operations
Meetings with campus head
Provide insights on health of organization
Asistant Auditor
Responsible To
Present finance and budget insights to senior auditor
Prepare and analyze financial records for accuracy
Finance and budget reports to find areas for improvement
Develop audit plan, budget and timelines for assigned project
Provide updates to auditor on project status on regular basis
Ensure that previous year audit recommendations are implemented and errors are resolved properly
Develop creative audit techniques for operational efficiency
Data Analyst
Its a US Based company working for diffrent American companies for their diffrent Project. My job is to verify all the collected data for each project and also to have a quality check
