Experienced Sales, Marketing, and Communication Manager with 13 years of proven success in leading teams and driving campaigns through digital strategies. Achieved consistent revenue growth by leveraging data-driven insights and persuasive negotiation. Skilled in project management and committed to delivering exceptional customer experiences. Proficient in leveraging technology for optimized marketing eff
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Deliver a high-quality customer experienceBuild a positive and engaging rapport with customers coming in to sell their carConvey to customers the key messages about our brand and serviceBuild credibility through professionalism and trust through transparencyPresent the vehicle inspection report to customers and resolve any queries they might havePresent the price and justify it by explaining to customers any variance between initial online offer and the final price offer after inspection is completedBased on a clear reasonable explanation of the price, close deals with the customer by overcoming objections and/or answering questions, and offering information about our service and valuation methodologyMaintain a strong follow-up with and tracking of Prospects, to close maximum dealsDisplay a solid understanding of used cars by studying characteristics, capabilities and featuresEnsure compliance with all company SOPs pertaining to customer experience and CRM protocolsCapture customer feedback and status by updating the CRM (customer relationship management) software in a timely and detailed mannerFollow all company SOPs pertaining to administration of Purchase Centres and Mobile Purchasing UnitsKeep up-to-date with used car market knowledge; demonstrate a solid understanding of features and capabilities of various models, and; contrast and compare competing models
Assist project head and lead team supply chain management team.
Help Sales teams in procurement.
Responsible for analysing and aligning all new and existing vendor [UAE & JAPAN].
Maintained orders for inland transportation, shipment and documentations for vehicles along with vendors’ invoices.
Worked closely with departmental managers to develop healthy project.
Facilitate the communication development with customers and vendors to make it easier, faster, and more successful
Get quotations from vendors and negotiate (after price calculation for services).
Assist in subproject planning, budgeting, and vendor selection and quality assurance efforts.
Assist the Project manager in supervising the work of team members and tracking overall work progress.
Keep follow up with all international vendors to maintain project activities through calls & emails. [JAPAN]
Monitored timelines and flagged potential issues to be addressed CRM.
Maintained positive vendor relations.
Responsible for vendor acquisition and management as well as price negotiations
Responsible for Developing Business and International Sales. [Asia & Africa]
Involved in marketing campaigns and Planning
Develop plans for Market penetration, pricing, and negotiation skills
Meeting sales and profitability target
Management of Business Accounts in ERP.
Ensure excellent support is provided to customers