Establishing ,managing and maintaining the relationship with the client and all stakeholders including software developers, quality assurance and frontend teams
Sprints, goals and tasks planning
Create and maintain comprehensive project documentation including change request, bugs reporting and new features
Track project performance, specifically to analyze the successful completion of short and long-term goals
Meet budgetary objectives and make adjustments to project constraints based on financial analysis and timelines
Design and execute end product to check for issues
Document test cases
Perform and document risk analysis
Creating test plans and record test progress and results
Team handling and coaching

Ensuring software runtime Reporting, planning and data logging Leading team of software developers, quality assurance and customer support staff Real time case handling, escalations and bugs reporting Time tracking and sprints reporting Coaching and training resources Maintaining SLA , AHT, C-SAT and NPS Client and dispatch management Evaluate all consumer interactions Developing and Implementing SOP's

• Operations support and monitoring • Administrative support and maintaining logs & operations report • Workforce management and Training • Departmental coordination and reporting • Interprets data from the established workforce management system to identify current and potential scheduling problems • Makes suggestions and recommendations to manager in an effort to continually improve customer service operations • Tracking issues and uncertainty in the system. Provides telephone assistance and support to technicians during troubleshooting and repair • Solving any customer issues and providing resolution to the problems in time

Project execution, scheduling, budgeting and planning Testing and quality assurance of product Coordination between sales & operations department Sales and Marketing Operations team KPI reporting Sales target and campaign analysis Managing and training sales team – door to door sales and calling agents Team monitoring and quality assurance Install commissioning as per designs and site evaluation (remote and in-person) Digital marketing campaign reporting including team hiring Team management and campaign management

As Project Support Officer, the key task is to ensure project operations being done according to the approved designs, codes and standards. I supervise site installation, inspection and logistics related ongoing work at sites as well. Monitoring installed systems including Solar Panels, Inverters, Batteries and Disconnects to ensure quality control check and provide aftersales service to the client once site installation is complete.

Day to day tasks include:

 Project operations support , acquisition and planning
 Complying with standard operation procedures
 Ensuring project timeline is met according to the planned schedule
 Material procurement and logistic operations
 Project budgeting and planning as per the contract
 Site Inspection, Project Site Analysis and Solar Design Processing
 Quality check and product review upon final commissioning of install
 Performing warranty claims, service calls and system diagnosis
 Technical support to the clients
 Sales team support, proposal formation and documents processing
 Quality assurance and reporting
 Preparing project and sales report on daily, weekly and monthly basis
 Following safety procedures and regulations
 IT configuration, troubleshooting and network setup

As Intern Engineer, the day to day tasks included updating product documentation database along with supervising production process and final inspection process of finalized products.

 Assist with the inspection of materials, specifications and quantities
 Prepare preliminary reports and update daily activities report
 Coordinate with project teams to discuss requirements and constraint issues
 Ensure quality and safety process as per the standard
 Perform other duties as assigned by the management

As Content Writer, I managed content on their website related to articles and blogs on different topics. Main
tasks including product reviews, website reviews, SEO writing, plagiarism and rewriting. Ensuring quality and
unique content delivered to the clients at the end of the day.

 Writing blogs and articles on different topics
 Academic writing
 Product and website review
 Plagiarism check and rewriting of written samples
 Delivering unique written content to the clients
 SEO and Social media marketing