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خلاصہ
A detail oriented and a multi tasker person with the major aim of developing the new skills ideas to achieve the goals and providing the strong solutions and feedbacks that can be helpful for the development of an organization.
پراجیکٹس
تجربہ
Client Services & Amazon VA
Product Competitive Expert on Amazon. Researching on various sites specially related to USA(Politics,Health and Fitness, Client Handling). SWOT analysis of the trends in market that can be benefit for the company. Handling the queries and giving a strong solution. Working on the US Political Background by fetching different candidates on different states and us level. Analyzing the data and reporting to the Manger.
Customer Support Specialist In RVShare Project
Working as a customer support specialist and was working on different B2B and B2C campaigns.
Handling the customers and Rv owner's issues from over the boundaries.
Giving a positive and authentic resolution to the customers.
Escalating the cases to different departments like finance, booking services and dispute.
Working on different software like Sales Force, Five9 and Rvshare dashboard.
Customer/Captain Support Executive in Careem Project
Worked in one of the major Project Careem.
Handling the internationally Captain Support (Driver Support) Campaign in KSA, Kuwait, Pakistan.
Resolving the customer and Captain issues through chat support or calls.
Analyzing the campaign strength, weakness, opportunity and advancement by providing different solutions.
Handle the other tasks too given by the executive level.
QUALITY Controller In Two Different Projects Land Record And Donan.
Analysis on one of the USA Mortgage and Insurance Project.
Handling the client updates.
Maintaining the Quality Level of the project and provide strong and competent solutions to the Developer team.
Resolving the Buggs and providing the alternative solutions.
Any other task or domain related to Quality assignment assigned by the Manager.
