خلاصہ

Manager Operations and Business Development with substantial experience in the implementation and management of large-scale Customer Care Operations, Sales and Marketing, Human Resource Management, Training and development, Collection and Revenue Assurance, Quality Assurance, team motivation, development and fulfillment strategies. During the last 12 years, I have been / have provided Services to Qubee Broadband, PITC (Power Information Technology Company - WAPDA) Mobilink GSM, Paktel GSM, Instaphone, Telecard, SNGPL 1199, Service Shoes, Servaid Pharmacy, Lakson Tobacco Company, Haier, Supernet, and Special Communication Organization (SCO)

تجربہ

کمپنی کا لوگو
Manager Contact Center Operations
Ovex Technologies
اکتوبر ۲۰۱۸ - موجودہ | Lahore, Pakistan

Leading the high scale Project of Power Information Technology Company (WAPDA). Providing the customer care services that includes the respond on In/Outbound calls, SMS, Email Queries, Web Queries and managing the Prime Minister Development Unit’s queries/complaints. Managing the extensive team of 165 CSR, 5 Operational Team Leads, 5 Quality Assurance Executives and almost 15-20 Support Staff including IT Executives.

کمپنی کا لوگو
Collection/Inventory Supervisor (Central)
Augere Pakistan (Pvt.) Ltd. (QUBEE)
نومبر ۲۰۱۰ - موجودہ | Lahore, Pakistan

کمپنی کا لوگو
Operation/Business Manager
Standard Manufacturing Company (Pvt.) Ltd.
دسمبر ۲۰۱۰ - فروری ۲۰۱۲ | Lahore, Pakistan

کمپنی کا لوگو
Supervisor, Contact Center
Ovex Technologies, Pakistan
نومبر ۲۰۰۸ - دسمبر ۲۰۱۰ | Lahore, Pakistan

کمپنی کا لوگو
Team Lead Operations
MPS(Instaphone and Paktel GSM) and OVEX Technologies
جون ۲۰۰۵ - اکتوبر ۲۰۰۸ | Lahore, Pakistan

تعلیم

University of the Punjab
بیچلرز, , Bachelors‎
Human Resource Management
درجہ A
2003

پیشہ ورانہ مہارتیں

ماہر Customer Interaction Management (CIM)
ماہر Handling Assignments
ماہر Order Management Solution
ماہر Salesforce Administratorv
ماہر Skype
ماہر Social Studies Subject Command
ماہر Students Data Handling
ماہر TeamSupport
ماہر إغلاق

سفارشات

جنرک پلیس ہولڈر کی تصویر
Abdul Wadood Bhatti
Finance Manager, ETS DEVICES (PVT) LTD
میں آپ کے ساتھ کام کیا Ovex Technologies, Pakistan

Imran is a great team player, someone everyone enjoys working with.