• Provided technical support to end-users, resolving hardware and software issues promptly to minimize downtime and ensure seamless operations.
• Installed, configured, and maintained computer systems, network devices, and peripheral equipment.
• Diagnosed and resolved technical issues related to operating systems, applications, and network connectivity.
• Managed user accounts, permissions, and access controls in compliance with company policies and security standards.
• Conducted regular system audits and implemented preventive maintenance measures to optimize performance and reliability.
• Collaborated with cross-functional teams to deploy new technologies and enhance IT infrastructure.
• Developed and delivered training materials and documentation to educate users on IT best practices and procedures.
• Provided frontline technical support to users via phone, email, and in-person interactions, addressing a wide range of IT-related issues.
• Logged, tracked, and prioritized support tickets using a ticketing system, ensuring timely resolution and escalation as needed.
• Troubleshoot hardware and software problems on desktops, laptops, printers, and mobile devices.
• Assisted with the setup and configuration of new equipment and software applications.
• Collaborated with team members to identify recurring issues and implement permanent solutions.
• Contributed to the development and maintenance of knowledge base articles and support documentation.
• DHIS 2 training and Implementation on app and web modules.
• Run and maintain basic Server services including File Server, FTP, DHCP, SSH, etc.
• Run and maintain basic LAN & WAN in Office/Corporate Environment
• Ensure system backup system is in place on user systems as well as backup on Cloud Storage. Configure & Confirm user data security.
• Many peripherals have to be set up in order to complement the computer network. These can include things such as printers, keyboards, Switches, Wi-Fi Access Points, routers, modems, and smart devices. It is the IT assistant’s responsibility to set up those peripherals and ensure that they are both functional and secure.
• Regularly monitor and maintain computer systems and networks Devices.
• Set up new users\' accounts and profiles on systems and in Server.
• Facilitate staff in virtual/remote calls and meetings.
• Maintain accurate and updated IT equipment Inventory.
• Have understanding of Android and IOS based Mobile phones and applications.
• Ability to determine the equipment that meets organization’s requirements.
• Analyzes future needs for acquisition related to IT Infrastructure
• Regular field visits to support field staff in troubleshooting of the IT systems.
• MS OFFICE WORD, MS OFFICE EXCEL, MS OFFICE POWERPOINT.
• Data Entry.
• Hardware.