To lead, challenge and be challenged in a Marketing Strategy or Business/Market development position. Analyze and improve Marketing, Sales and Operational performance. Develop Products, Services, Sales Channels, Markets, Market Positioning, Branding and Public Relations through working in a team environment. Use my talents by putting them into good use for the benefit of the organization that I work for.
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Ensure implementation of effective and efficient Customer Relationship Management/ Operations in assigned Service Center.To understand, implement and monitor the CS policies/procedures & performances objectives,also ensure compliance to company policies.To observe and coach staff members on customer handling skills based on gaps identified during observation and nurture the team members and develop backup candidates for SC In charge position as succession planning.Conduct Product Refreshers/Monthly Team meetings to ensure product knowledge.To ensure that new sales, up-selling and cross selling targets assigned to the Service Center.To timely escalate and take full ownership for resolution of Service Center and customer issues.To ensure proper closing at shift end in terms of monetary & inventory reconciliation, documentation vetting and completion.
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"Hardworking, Leadership ability, foresight, Solve Conflict Management in an efficient way"