 managing a portfolio of large scale, prestigious Commercial, Residential, Master Community,
Leisure and Retail projects
 project management; creating project timelines, creating project budgets, defining and
allocating resources, managing the project development and identifying/negating any
potential risks;
 managing client accounts: Interacting and coordinating with clients to ensure long term
relationship are maintained. identifying client’s business needs and proposing appropriate
solutions. Preparing regular client reports and attending client meetings;
 being the signatory/process owner for all internal and external soft service contracts and point
of contact for all soft service related tenders/proposals;
 KPI/SLA management - being the contractual point of contact for client related issues across
multiple sites throughout the region.
 budget control for all soft service projects and project costing;
 creating and implementing site specific Soft Service and Security escalation processes;
 dealing with staff recruitment, mobilization and staff training,
 sourced equipment for purchasing/leasing and negotiated short and long-term leases and
delivery expectations

 Effective management of service delivery that excels the clients’ SLAs and KPIs Ensuring
compliance of statutory and company HSE&Q (Health, Safety, Environment & Quality)
policies and procedures.
 Support in the development, co-ordination and management of the delivery of Soft Facilities
Management Services, Waste Management and Landscaping Services, Pest control,
Window Cleaning and Façade Cleaning Services to meet the financial targets and regulatory
standards of the project.
 Manage Supervisors within the project, with the responsibility for the financial viability,
planning, co-ordination, and delivery of Services. Preparing the management reports
(Weekly, Daily, Monthly, and Quarterly Basis).
 Planned strategy to ensure efficient management of assets – managed, maintained and
supported the reliability of the systems, equipment, properties and assets in the project.
Managed contracts, contractors, and purchasing functions and provided support for the
project budget.
 Maintained and operated the facilities – Managed resources including budget, staff,
contractors, suppliers and finances.
 Supervised the development of cleaning services across various site.
 Directed all activities relating to contracted facility services, including but not limited to
technical reviews, materials, equipment and product requisitions.
 Estimate the costs of equipment and machinery required for various projects.
 Researched the possible areas of development in multiple projects in accordance with the
established objectives.
 Introduced changes in existing projects without disturbing the ongoing process, thus
increasing output and reducing operating costs

 Assign team members their duties and inspect work for conformance to prescribed standards
of cleanliness.
 Investigate complaints regarding housekeeping service and equipment taking immediate
corrective action.
 Liaising and supporting various departments,
 coordinating work activities and interdepartmental team work
 Conduct orientation/inductions to explain company policies, procedures, core values and their
site expectations.
 Oversee stock Inventories, ensuring stock levels and supplies are adequate for the various
projects
 Evaluate records to forecast department personnel requirements.
 Make recommendations to improve service and ensure more efficient operation.
 Prepare reports concerning site, payroll, and department expenses.
 Attend staff meetings to discuss company policies and patrons' complaints.
 Establish standards and best practices for all housekeeping staff.
 Advise managers, desk clerks, and/or administrators of rooms which are ready for
occupancy.
 Record and review data with regards to work assignments, personnel actions and time cards,
 Screen job applicants, assist in interviews, train new employees and recommend promotions,
transfer.
 Attended BICSs Trainer course in-order to train the company’s employees in line with
industry best practice.
 Responsible for new staff training and structured training programs.