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خلاصہ
To obtain the job of a Customer Service Agent at we established organization to utilize strong phone handling and conflict resolution skills, as well as demonstrated customer support ability. Also coming with 2 years customer service experience
تجربہ
OG 3 Junior Officer
Make calls for loan verification of new & existing clients
Identify discrepancies in customer information in the system and update the same after proper verification & cross-checking of the client’s identity.
Provide feedback about anomalies in the borrower data to the Line Manager.
Maintain MIS of all calls and changes in the system
Ensure to forward cases to Credit Department on a daily basis
Customer Service Representative
• Answering phone calls from customers professionally and responding to customer inquiries and complaints.
• Handling and resolving customer complaints regarding bank products
• Providing customers with the organization’s service and product information.
• Identifying, escalating priority issues and reporting to the high-level management.
• Following up complicated customer calls where required
• Completing call notes and call reports as necessary and updating them in the CRM
• Obtaining and evaluating all relevant data to handle complaints and inquiries
• Recording details of comments, inquiries, complaints, and actions taken