Experienced Customer Service Manager with a demonstrated history of working in the telecommunications industry. Skilled in Microsoft Excel, Customer Service, Management, Business Development, and Teamwork. Strong support professional with a Bachelor's Degree focused in Computer Systems Networking and Telecommunications
Team Leader | Project Management | Excellent in Time Management | Problem Solver | Ability to Work under Pressure | Staff Management | Customer Relationship Management | Multi-tasking | Organizational Skills.
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Manage team and sales
Manage All Customer Care Center of Region | Maintain Suitable Environment for Customers | Provide Technical Behavioral
Training to Staff | Provide Oracle Training to Staff | Provide Better after Sales Services to Value Customers
Field Testing before Launching of New Mobile | Modification & Customization before Launching New Mobile | Provide Technical Assistance Regarding Hardwar Related Issues | Provide Software Solutions before Launching Android Versions
Managing GSM Technicians Team | Provide Technical Assistance in Hardware & Software Related Issues | Training &
Development of Service Centers Technical Team | Technical Advisor for LG Pakistan.
Mobile Phones Repairing with the Help Software | Repair Mobile Phones with Hardware Attachments | New Software
Developments.
Repaired Mobile Phones with the Help Software | Repair Mobile Phones with Hardware Attachments | Flashing of Dead
Mobile Phones.
Increase Computer Performances with Hardware Solutions | Installation of Software to Increase Performances | Increase
LAN (Local Area Network) Performance | Managing Networking Issues | Making Domains for Mult-tasking | Give Training
To New recruits.