• Working for USRAP (United States Refugee Admission Program) under (Middle East and North Africa) MENA performing case management activities stage wise as the case progresses. • Streamlining cases for Data collection, Prescreening interviews and interviews with USCIS staff. • Data management using the CRM (START) keeping all the PII, M&E and SPII into consideration. • Scheduling cases for weeks in advance, communicating refugees with bilingual interpreters, sending emails in four different languages and making sure that they show up comfortably for the interview. • Working very close with program access and communications departments located in other continents. Participated in periodic meeting to steer the goals into the right directions. • Generating crucial reports and empowering team members to achieve the daily goals. • Provided age-appropriate and survivor-centered GBV Case Management services to survivors of GBV and vulnerable women and girls, in line with the Inter Agency Case Management Guidelines, including assessment of survivor’s needs; basic counselling; support to develop and implement a care plan; support to develop and implement a safety plan; and support to access services additional services in line with clients’ wishes. Wrote many persecution stories according to the given guidelines. • Coordinating closely with the Casework Supervisor and seek support when required. • Providing information on available services and support survivors’ informed choices through referral, accompaniment, service coordination and follow up, and participation in referral systems/pathways.

Performed administrative tasks such as managing mailboxes, maintaining databases, responding to queries from the public and other US Government agencies, updating records, ensuring accuracy of identity information, and applying effective case management principles.
Communicated effectively with stakeholders within the Department of Home Affairs to support a global visa processing model.
Prepared written documentation for visa applicants, including visa decision records and client correspondence.
Applied and interpret relevant legislation, policies, and procedures to process visa applications in a high-pressure environment.
Investigated document integrity and escalate instances of potential fraud.

Our one and only client was US Mobile, and I worked as a key role player for the subscribers who has been using our services in US. Managed all the CRM , billing, logistics, technical trouble shooting and upgrades tasks for the subscribers.

Proficient written and verbal communication skills in English and Urdu proficiency. Prioritization and organizational skills to manage workloads effectively in a high-pressure environment.
Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
Ability to build professional relationships with colleagues, stakeholders, and clients.
Willingness to learn new procedures, systems, and processes quickly.
Uphold the values of the US Public Service, including impartiality, ethics, Gender Based Violence and respect.

Providing cost effective yet high quality solution to the contractor. Post and Pre meeting objective preparation, Product presentations for all the concerned figures in the course of Construction. Ensure accurate and timely reporting to the BUH and NSM, build the brand by presenting, mock ups and product show to the customers at their job sites. Plan and visit weekly and monthly visits to all the mega projects and clients including hydro power, cement plants and high rise buildings. Visit New, prospect, dormant and buying customers on regular basis. Develop market and demand for the EPT, pneumatic, Hydraulic and core cutting tools in the far north region of Pakistan from Islamabad. Preparations of submittals for specifications, physical product presentations to the clients and authorities. Responsible for business development by developing new dealer network, maturing existing dealers, penetrating new projects market, developing network with contractors, builders, architects and govt. agencies to ensure that assignment targets of volume, value and margin with prescribed time are achieved. Provided outstanding product presentations to cement plants and hydropower plants professionals. Working with many leading contractors and consultants of Pakistan in the field of MEP. Plan stocks of each brand and monitor imports, established unmatched business relations with Public and private clients, develop and train our partners in business and resellers. Continuously developing business and sales volume thorough market visits.

Responsible for target achievements and establishing unmatched work relationships with product specifiers and end users.
Post and Pre meeting objective preparation, Product presentations for all the concerned figures in the course of Construction.
Managed after sales service and logistics, established a team work environment.
Providing cost effective yet high quality solution to the contractor.
Responsible for managing dealers as per given SOP by the company to ensure that primary sales targets, secondary sales support, technical services and training as well as updated information on system is achieved for strong business control and superior customer services.
Execution of sales policies, company rules & regulations and marketing activities in assigned territory to support business growth, uniformity and business efficacy.
Had a strong follow-up on collection as per assigned targets to ensure that company working capital conditions remains in healthy limits.
Regularly update the company information by following set perimeters of company’s ERP to ensure that required information is accurate all the times for decision making.