خلاصہ

Dynamic and results-oriented banking professional with a proven track record of success in various roles spanning over 18 years in the banking sector. Demonstrated expertise in operations management, sales leadership, and human resources administration within esteemed financial institutions.

تجربہ

کمپنی کا لوگو
Officer HR
MCB Bank Limited
فروری ۲۰۲۲ - موجودہ | Faisalabad, Pakistan

 
·        Spearhead payroll processing and TADA administration while ensuring adherence to policy.
·        Efficiently manage medical claims processing in compliance with bank regulations.
·        Facilitate seamless hiring and orientation processes for new employees.
·        Handle legal matters related to HR policies and ensure compliance.
·        Coordinate pre-hiring requirements and conduct interviews for prospective candidates.
·        Monitor headcount, staff movement, and ensure timely resolution of employee queries.

کمپنی کا لوگو
Branch Manager
MCB Bank Limited
اپریل ۲۰۱۰ - موجودہ | Faisalabad, Pakistan

·        Prepare regular reports on branch performance, including financial metrics, customer satisfaction scores, and sales performance. Analyze data to identify trends, opportunities, and areas for improvement.
·        Ensure compliance with banking laws, regulations, and internal policies. Stay updated on regulatory changes and implement necessary measures to maintain compliance across all branch activities.
·        Promote cross-selling initiatives and referral programs to maximize revenue opportunities and deepen customer relationships. Encourage staff to identify and capitalize on cross-selling opportunities.
·        Manage day-to-day branch operations, including cash management, transaction processing, and compliance with banking regulations. Monitor operational efficiency and implement process improvements as needed.
·        Oversee customer service operations to ensure high-quality service delivery and customer satisfaction. Address customer inquiries, resolve complaints, and maintain strong relationships with clients.

کمپنی کا لوگو
HR OFFICER
MCB Bank Limited
فروری ۲۰۱۹ - جون ۲۰۲۴ | Faisalabad, Pakistan

Spearhead payroll processing and TADA administration while ensuring adherence to policy.
 Efficiently manage medical claims processing in compliance with bank regulations.
 Facilitate seamless hiring and orientation processes for new employees.
 Handle legal matters related to HR policies and ensure compliance.
 Coordinate pre-hiring requirements and conduct interviews for prospective candidates.
 Monitor headcount, staff movement, and ensure timely resolution of employee queries

کمپنی کا لوگو
Branch Manager
MCB Bank Limited
اپریل ۲۰۱۰ - جون ۲۰۲۴ | Faisalabad, Pakistan

Prepare regular reports on branch performance, including financial metrics, customer satisfaction scores, and
sales performance. Analyze data to identify trends, opportunities, and areas for improvement.
 Ensure compliance with banking laws, regulations, and internal policies. Stay updated on regulatory changes and
implement necessary measures to maintain compliance across all branch activities.
 Promote cross-selling initiatives and referral programs to maximize revenue opportunities and deepen customer
relationships. Encourage staff to identify and capitalize on cross-selling opportunities.
 Manage day-to-day branch operations, including cash management, transaction processing, and compliance with
banking regulations. Monitor operational efficiency and implement process improvements as needed.
 Oversee customer service operations to ensure high-quality service delivery and customer satisfaction. Address
customer inquiries, resolve complaints, and maintain strong relationships with clients.

کمپنی کا لوگو
BRANCH OPERATION MANAGER/ BRANCH SUPERVISOR/GENERAL BANKING OFFICER/CASH OF
United Bank Limited (UBL)
جولائی ۲۰۰۴ - دسمبر ۲۰۰۷ | Faisalabad, Pakistan

divp·        Manage cash handling, check processing, fund transfers, and account maintenance to ensure accuracy and efficiency./p
p·        Ensure exceptional customer service by addressing inquiries, resolving complaints, and guiding frontline staff./p
p·        Ensure adherence to regulatory guidelines, including AML and KYC, to mitigate operational and financial risks./p
p·        Collaborate with other departments to support cross-selling initiatives and resolve operational issues./p
p·        Track KPIs related to branch operations, customer service, and financial performance for management review./p
p·        Foster strong relationships with customers and business partners to promote loyalty and identify growth opportunities./p/div

کمپنی کا لوگو
BRANCH OPERATION MANAGER/ BRANCH SUPERVISOR/GENERAL BANKING OFFICER/CASH OF
United Bank Limited (UBL)
جولائی ۲۰۰۴ - دسمبر ۲۰۰۷ | Faisalabad, Pakistan

·        Manage cash handling, check processing, fund transfers, and account maintenance to ensure accuracy and efficiency.
·        Ensure exceptional customer service by addressing inquiries, resolving complaints, and guiding frontline staff.
·        Ensure adherence to regulatory guidelines, including AML and KYC, to mitigate operational and financial risks.
·        Collaborate with other departments to support cross-selling initiatives and resolve operational issues.
·        Track KPIs related to branch operations, customer service, and financial performance for management review.
·        Foster strong relationships with customers and business partners to promote loyalty and identify growth opportunities.

تعلیم

Allama Iqbal Open University (AIOU)
ماسٹرز, , LLB, MBA‎
Human Resource
CGPA 3.3/4
2010
Allama Iqbal Open Univeristy
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
Human Resource
2010

پیشہ ورانہ مہارتیں

متوسط 360 Recruitment
ماہر Active Listening
ماہر Banking Recruitment
ماہر Building Employee Engagement
ماہر Data Management
ماہر Documentation
ماہر End to End Sales
ماہر High Volume Recruitment
ماہر Knowledge HR Practices
ماہر Knowledge of HRMS
ماہر Microsoft Excel
ماہر MS Excel
ماہر MS Office
ماہر Negotiation Skills
ماہر Payroll Analysis
ماہر Payroll Management
ماہر Payroll Processing
ماہر Payroll Services
ماہر Performance Management
ماہر Persuasion Customer
ماہر Problem Solving and Conflict Management
ماہر Quantitative Skills
ماہر Recruitment And Hiring
ماہر Recruitment Tools Command
ماہر Scale Management
ماہر Staff Services Management
ماہر Technical Writing
ماہر Time Management 
متوسط Training and Development
ماہر Writing Skills
ماہر استراتيجيات مبيعات الحسابات

زبانیں

متوسط انگریزی
ماہر اردو

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