Experienced Front-End Developer with a demonstrated history of working in the computer software industry. Skilled in  , Html , CSS, BootStrap , jQuery and Java Script.

Front end developer,theme customization, theme installation, plug-in installation

I have accrued two years of invaluable experience in a fast-paced call center environment. In this role, my responsibilities included:

Handling inbound calls from customers to address their complaints, concerns, and inquiries promptly and effectively.
Demonstrating exceptional communication skills to de-escalate tense situations, empathize with customers, and find satisfactory resolutions to their issues.
Collaborating closely with internal departments such as technical support, billing, and product/service teams to investigate and resolve complex customer complaints.
Utilizing customer relationship management (CRM) software to accurately document customer interactions, track complaints, and follow up on resolutions.
Adhering to company policies, procedures, and regulatory guidelines while ensuring a high level of customer satisfaction.
Participating in ongoing training sessions to stay updated on product/service knowledge, complaint handling techniques, and customer service best practices.

Through my tenure in the complaint department of the call center, I have honed my problem-solving abilities, strengthened my interpersonal skills, and developed a keen understanding of customer-centric strategies. I am adept at managing challenging situations with tact and professionalism, ultimately contributing to a positive customer experience and fostering long-term customer relationships.