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· Student Counselling
· Ensure adherence to cut-off times and deadlines.
· Ensure right segmentation to match customer profile
· Make outbound calls to patients, referrals, and sales as needed
· Educate self on existing procedures and products
· Responds to voice mail and email in a timely manner
· Attend product training, presentations and road show events.
· Proactive self-development
· Escalates more complex inquiries to Senior Customer Service Specialist for support and       resolution
· Perform occasional duties assigned.

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·  Providing Admin Support required for the Senior Executive Office.
·  Serves as a first point of direct contact for correspondence, disposition & resolution of     all administrative & management matters.
·  Present key analytics as required by the management and manage Customer Service,  Students of all new initiatives & organizational changes.
·  Customer Service dealing / Reconcile students matters
·  Keep record upto date.
·  Contacting students for, If important message about admission / Exam etc..

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·  Facilitating the recruitment process, lining up interviews, conducting interviews/     tests  and processing their paperwork. 
·  Implementation and facilitation of the Goal setting, mid-year and annual performance  review.
·  Processing time-sheets for monthly payroll and developing the field data for processing salaries.
·  Leave Management and maintaining the leave database in Excel. 
·  Day-to-day operational procedures of HR such as on-boarding of employees, orientation, guiding them on code of business conduct and ethics etc..
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·  Personal Files Maintenance
·  Keeping Records of Personal Assessment and Feedback Forms.
·  Orientation to newly inducted employees
·  Keeping Leave Record and Attendance.
·  Reference check of newly hired employees.
·  Recruitment of New Employees, Office Administration
·  Issuing Contracts, Appointment Letters, Experience Letters and Termination Letters, while according to Senior order.
·  Up-dating of Job description of employees & Timesheet.
·  Organize Projects Functions And Events
·  Keeping Time Sheet Records.
·  Responding To General Queries and Questions from the Staff Members.
·  Responsible For Offices Maintenance.

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.  Managing Overall Institute. 

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·  Disburses funds using manual/local warrants or petty cash and makes change according to specific instructions.
·  Files and/or removes records and reports.
·  Operates standard office equipment.
·  Performs related work as assigned.
.  Ms-Office 2007-10 / Internet 
.  Expertise on Ms-Word, Edit & Creating Template(s), Resume, Documents, Reports (as Professional), Text-Designing, Letters, & Memo etc..
.  Perfect Commands on Ms-Excel, Formulas’
.  PowerPoint, Making Presentations, Slides.
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