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• Proper Documentation and record keeping of import clearance.
• Dealing with banking formalities for smooth running of import LC and other bank related works.
• Dealing with customs agents on profitable terms and conditions for safe and timely clearance of shipments as they arrived at port.
• Dealing with vendors/transporters for the arrangement of lifters, cranes and transport.
• Timely execution of received orders with proper documentation.
• Monitoring in and outgoing stock and also maintaining sufficient stocks.
• Dealing with sale persons for training and their sale plans to make sure they have full and updated knowledge of products.
• Maintaining and analyzing financials of company regarding expenditures and revenues in order to further plan the budget for maximum profitability.
• Keep checks on sale persons regarding there market presence and sales performance and maintenance team for timely maintenance of machines and facilities.

• Coordinating with regional indirect sale team for MFS agent selection, activation and launch of Biometric MFS services on selected agents.
• Coordinating with the concerned departments to get regional MFS issues escalated and get them resolved.
• Managing the regional feedback system of MFS Retail channel Complaints and coordinate with MFS MKT and MFS Distribution Team to resolve their technical issues, MFS retail visibility and retail channel related issues.
• Supporting the regional indirect sale teams to achieve their MFS related targets which involve MFS agents’ deployment, MFS Franchise Balance Issuance, DR Targets & increase numeric distribution MFS agents.
• Support the MFS product team to launch MFS retail engagement plan in region.
• Conducting training sessions to educate the Franchise/ DO’s.
• Visit market/franchises to check different parameter.
• Handling of Operational Issues and Feedback.
• M-Wallet Creation through Franchise/Retail Channel.
• Accomplishment of MFS daily active agent’s targets.
• Channel Development for Devices (Availability and volumes targets).
• Accomplishment of PP, MNP, and Devices targets by Commercial BDOs.
• Accomplishment of MFS volume targets through MFS-BDOs with support of AMS.
• Additional Charge of 10 Monobrand oulets and 18 Commercial BDOs.

• To Manage a team of 2 franchise, 18 Distribution Officers (With 1600 retailers base in area)
• Managing assigned sales i.e. JAZZ load, Prepaid sim, Postpaid sim, MFS, Handsets and 3G Internet Devices targets given by management, through franchise.
• Coordination with Technical department regarding network expansion & quality of service
• Effective implementation of retail and distribution model through quality outlets, relationship with retailers, POS placement and rate control.
• Working on visibility i.e. placement of new fascia’s and skin change and reinstallation of old fascia’s.
• Retail channel development regarding addition of new ML points, sim selling Biometric outlets, mobicash agents, Handsets and 3G Internet Devices.
• Franchise standardization through training and development of staff, franchise ambiance and also ensure franchise profitability.
• Closely monitor competitor activities.
• Coordination with backend MFS team for system (portal) development.
• Designing of new MFS and Sim selling promos for trade, considering the competition move.
• Managing 350 MFS (Mobicash) retailers with volume of 30 million DR sending. With 100% growth in terms of volume as compared to year 2014.
• Efforts to strengthening MFS channel in market. Trained Franchise staff, Do’s and retail channel regarding product.

Milestones:
• Shining Star award for Quarter 4, 2015.
• Harvard Manage Mentor award Champion 2015
• Won Sales Verification Competition for Feb, Mar & Apr 2015

• Activation of new Postpaid connections sold by CAMs to their existing or new corporate customers.
• Handling customer’s queries and complaints to attain the total customer satisfaction goal.
• Promoting company new ideas and delivering to customers.
• Providing excellent customer care and promoting customer care as a brand.
• Retaining customers, and providing them the best possible services as per there expectations.
• Provide back end support to CAMs.
• Resolving all network and system related quires.

• Activation, Change of Association and Reversal of JL Sim.
• Preparing Weekly Market Audit Reports to Mid-Level Management.
• Preparing of Results of retail promo of C2 region.
• Monthly reconciliation report.
• Checking on visibility at retail level in C2 region.
• Reporting of Market Intelligence Report.
• Coordination with vendor to supporting sales team for all activities.
• Looking BTL activities of competitors in market and sending report of Mid-Level Management.
• Weekly analysis retail report to sales team for growing opportunities.
• Coordination with DR’s team and getting all reports from them and sending reports.

• Monitoring & resolving issues of 17 JSOs & 516 JSRs (431 Fixed & 85 Mobile Jazz Service Representatives).
• Prepare analysis Reports to Improve Performance of JSPs (MNP, SIM Change, not Charged, Recreations, VAS Upselling).
• Documentation of JSP (JSRs & Retailers).
• Handling of JSOs & JSRs queries.
• Updating JSP Portal (White List, JSRs and retailer Data).
• Monthly/Weekly Presentation of JSP reports to RDCC & RMCC.
• Back up support for JSOs.
• Conducting Networking Testing Survey (voice, data).
• JSP and Franchise Rosters.
• Issuance and Record keeping of SIM inventory.
• Coordination with backend teams to ensure JSP’s facilitation
• Dealing with vendors for the uplift and renovations of old and new sale points

Milestones:
• Best Regional Coordinator award of Quarter 1, 2012.
• Best Regional Coordinator award of Quarter 2, 2012.

• In the Franchise Office to deal with the Customers for Information and product knowledge sharing.
• To maintain files of competitors activities and called new information regarding product knowledge.
• To prepare the Log Sheets and dispatch them to the concerned department.
• Update with any changes/ new information in the services.
• Generates Tasks on customer’s complaints.
• Handling customer’s complaints and give them the proper solution with the help of system.
• Keeping record of new stock and old stock.
• Maintaining record of available and sold stock.
• Postpaid Bill payments handling.