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خلاصہ
i am a Microsoft office specialist in excel so i can handle data very neatly. I can work as a team member as well as play my roles alone or to lead a group consisting of 2 to 3 people. i keep the track of time and manage it to get the most out of it and i have worked for national bank of Pakistan which helped me in learning a lot about the Islamic banking and retail banking.
تجربہ
Branch Service Officer
Handling cash with due care as per procedural guideline.
Timely cash balancing at the day end with no difference.
Ensure that vault will open on timely basis.
Handling and balancing of cash at ATM.
Handling of Remittance related functions i.e PO, FDD, ICDR etc.
Handling of Customer Cheque Book.
Generation of BRN (Business relationship number).
Processing & Sending TTs, FOBCs and OBCs to RSD.
Processing of Real Time Gross Settlement (RTGS).
Processing of Inward/outward and intercity Clearing
Locker custodian.
Issuance of Bank Certificates and Customer Statements.
Replying Queries to investigation Agencies as per the Banks policy.
Scrutinize daily transaction vouchers; AIB reports; and ensure rectification if required in any transaction is up-to-date. Reconciliation of all suspense accounts on a daily basis.
Provide support to Retail Banking Team in attending to and following up on customer service issues with the customers and internal departments.
To meet TAT for all banking transaction.
To ensure that transaction processing is 100% accurate.
Document Scanning.
Implement all service related initiative such as cash handling, money transfers, collection items and all other counter-specific products and services are provided with the highest standards.
To ensure that the highest level of customer service is provided at all times and the customers banking needs are fully met in a professional and competent manner.
Management of service delivery output to ensure adherence to specific service standard.
Intern
In the first week of my internship it was decided for me to join the Human Resource Department In the National bank of Pakistan where I got to learn a lot about human resource affairs involved in a vast public organization, employee data handling, filing and the staff was most helping Head of Regional Banking daily asked me about my daily learning and I get to learn Islamic banking from the shariah advisers located in the same building and in my second week as per Regional Manager’s (NBP) advise I was sent to learn the banking a the branch located at Lasbella and I consider my self very lucky that I get to see some banking operations that are now computerized my mostly every bank in Pakistan and inward clearing and outward clearing is one of the operations that include that.
