·         Responsible for managing a team of 50+ freelance content writers and 10+ content editors.
·         Responsible for developing a consistent brand identity of our clients and establish their online presence.
·         To oversee content development strategies to engage customers and ensure that they have a favorable view of our clients and their products or services.
·         Ensuring to create SEO-optimized content resulting in increased backlinks and traffic.
·         Ensuring to create compelling content for specific audiences within the deadlines.
·         Gained extensive experience in managing remote employees.
·         Ensuring that daily KPIs are met of every individual of the content team.
·         Handling day-to-day queries of content team and guiding them about current best practices of the industry.
·         Coordinating with marketing teams to create marketing campaign-specific content.
·         Recruiting potential candidates suitable for the role of content writers and content editors.

·         Resolved customer complaints and promoted excellent customer service.
·         Managed foreign customer service process.
·         Managed client portfolios and ensured end-to-end delivery of client orders.
·         Created policies and procedures.
·         Planned the training and standardization of service delivery.
·         Conducted quality assurance surveys with customers and provided feedback to the management.

Worked on Zong CMPAK Rollout Project as DT Team Lead.
Gained extensive experience in managing & handling of team to get desired output under strict timelines.
Gained extensive experience in Project Tracking via detailed trackers, dashboards, Power BI.
Managed a team of 42 engineers comprised of 2 DT Coordinators, 9 Post Processors and 31 DT Engineers.
Successfully planned & executed 2G, 3G and 4G DT activities plan of newly offered Rollout Sites which included Sector Split & Sector Addition cells as well.
Ensured that all technical KPIs are met before DT reports are submitted to & approved by Huawei.

Worked on Mobilink-Warid Merger Project as DT Team Lead.
Managed a large scale project team of 24 Engineers comprised of 2 DT Coordinators and 22 DT Engineers for MORAN, DESURR and MOCN activities.
Responsible for planning & execution of 2G, 3G, 4G & U900 DT activities of approx. 3000 MORAN/RO sites.
Ensured successful completion of MORAN/Rollout sites DT activities along with its report preparation and submission to Huawei.
Ensured effective inter departmental issues handling and coordinated with OMCR & BSS/Operations departments for timely resolution of network issues.
Delivered the project in strict timelines with maximum efficiency to meet the customer requirements.

• Worked on Ufone Pakistan MBB Project as Post Processor.
• Gained hands-on experience of 2G & 3G technologies on Huawei Equipment.
• Ensured successful planning & post processing of Dual Carrier Sites (u900) DT activities.
• Analyzed frequency scanning pre\\post DT logs to remove pilot pollution and assisted in optimizing a certain area with max 3G throughputs with dual carrier sites.
• Handled DT kit issues of DT engineers and guided them accordingly for successful completion of activities.
• Conducted regular training sessions of TEMS Investigation, NEMO Outdoor & Analyze for DT/PP Engineers.

• Worked on Telenor Pakistan MS Project as Post Processor.
• Gained hands-on experience of 2G, 3G & LTE technologies on ZTE Equipment.
• Gained extensive experience in routine and issue based DT log files analysis, reporting and RF optimization.
• Performed multiple joint activities with PTA on behalf of Telenor Pakistan in cities as well as in remote areas.
• Broaden my business & technical knowledge through exposure with both technology & commercial teams.
• Assisted commercial teams for efficient generation of revenue for the company.
• Conducted joint activities with FOPS for efficient replacement of faulty hardware.
• Handled customer complains & suggested RF solutions for the complaint resolution.

Worked on Telenor Pakistan USF Zhob Project as RF Planning Engineer.
Planned new coverage/capacity sites & conducted/evaluated TSSRs & SSFRs.
Evaluated new sites work packages, 2G site expansion & its benchmarking.
Gained experience in evaluation of 3G sites for Sector Splitting and defining them in core network.
Planning & site visits of IBS, IBCS & Repeaters to provide smooth indoor coverage at problematic locations.

Worked on Telenor Pakistan MS Project as Drive Test Engineer.
Gained extensive experience in drive testing, walk testing & resolving corporate client network complaints.
Coordinated with SalesMarketing Teams for JVs to improve coverage through live network activities.
Deployed and maintained smooth operation of Repeaters, Micro Site, Femto, and Cell-Fi.

• Worked as an intern and gained experience in tasks related to Equipment Control Room (ECR), Aeronautical Message Handling System (AMHS) and Radar Section.

• Worked as an intern and gained experience related to electronic equipment which are used in various places like Conveyer Belts, Sensors, Fire Alarm Systems, Air Handling Units and HVAC System.