PPPoE / IPoE / SIP configuration and link Configuration hand’s on experience on Huawei, Cisco, T&W, TP Link, D-link,
Linksys, Net Gear routers, US Robotics.
Establish WDS Wi-Fi connection via multiple AP’s/Range Extender.
Troubleshooting hardware and networking issues, replicating customer problems and network problems.
Ensure customer issues are handled in a reliable, efficient, accurate and professional manner
To support co-workers in their daily work, maintain KPI\'s as per company SOP\'s.
Analyze and create reports to understand when and why our customers contact us and work with feedback from our
customers to identify the root causes of issues.
Shortlist / Conduct Technical or Non-Technical interviews as required.
Carrying out performance reviews. Coaching the team on the gray areas.
Research and development on different GPON ONU’s with their Vendors for maturing product as per project requirement
and implementation.
Assisted in the configuration of network topologies for the characterization of PTP traffic (IP, Switching, GPON) in LAN,
LAN and WAN.
Troubleshot hardware and networking issues, replicating customer environments and network problems in the lab.
Managed in thousands Internet/VoIP/CATV customers of Cybernet GPON Project with their data utilization reports.
LAN Administration/Documentations/Operation monitoring/Vendor Coordination/Desktop Support. Front end
Management of Middleware and Terminus application portals and their integration with Asterisk and OTRS.
Coordinate with upstream provider to optimize the Routing path.
Mange the IP pool for the client.

Job involves Maintenance and Instrumentation of Electrical and Electronic Panels of Electric Arc Furnaces and Ladle Refinery Furnace.
 Troubleshooting Identification and Solving the Faults of Induction Furnaces, Continuous Casting Machines and Overhead Cranes.
 Maintenance of 12MVA Ultra High Power (UHP) Transformer of EAF and Maintenance of 2500KVA Transformer of LRF.
 Performed monitoring, controlling and switching of the company power system during normal and emergency operating conditions 220V, 950V, 6.6 KV, 11 KV & 132 KV systems.
 Carried out trouble shooting for protection trips, faults & upsets of electrical equipment’s (Generators, Transformers, and Motors etc.).
 Responsible for the protection of Short circuit, Over current, Earth fault (IDMT), Under voltage, Over voltage, Under frequency, Over frequency, Differential protection for transformers, motors and generators, Reverse power etc.
 Performed battery condition monitoring and their charging, discharging from rectifiers control supply.
 Maintained narrative log of all events occurring in the assigned functional area and prepared data tabulations as directed.
 Executed high voltage testing of electrical equipment’s (Circuit breakers, cables, bus bars etc.) after repair and maintenance, and to ensure the compliance of safety procedures regarding work as mentioned in the work order / PTW.

Erection and Commissioning Experience:-
Erection and commissioning of Induction Furnace. Installation of 950V Transformer, HV/L.V panels, Charging Trolley

Dealing with Customer Directly Claiming hardware & software issue’s resolving the customer Problems as per Company maintained SLA.
Leading technical team of 60 field technicians with other supporting team members.
Major KPIs include provisioning & after sales technical support of broadband, IPTV, Business VPN services, etc of one of the HIGH ARPU business unit of the region.
Liaison with all supporting teams including Switching, Transmission, NOC, Contact center, Revenue team & vendors to address immediate resolution of customer issues and maintaining company’s image by ensuring provisioning of smooth telecom services to valued customers.
Create, track, and evaluate internal metrics and management reporting to identify marketing performance and effectiveness of programs, offers, channels, markets, and product mix.
Developed strategic business plan for new venture into consumer DSL broadband services.
Retaining old consumers by offering incentives & promotions.
Increased Business from 10.2 Million to 30.5 Millions in 2 Years in North Karachi/ Surjani Division 2013 to 2015.
Responsible for overall inventory (like modems, IPTV Set Top boxes, IP cameras, etc), Inventory audit of entire division.
50000+ subscribers base (Residential + Corporate) under respective domain.
Focal person of major migration activity i.e. from traditional TDM based switches to NGN networks.
SAP (Procurement Module).

Expert in monitoring & using NMS clients of Huawei U2000, N2000, Alcatel & ZTE N31.
Expert in Monitoring DSLAM Huawei MA 5600/5603,Alcatel,ZTE & MSAN/MSAG Huawei Honet UA 5000,ZTE
Provide Support to Field Staff.(Service Port Creation , Loop & Break etc.)
Quick learning & understanding of new technologies, applications, products.
Planning, implementation & analysis skills to meet targets & assignments.
Maintaining high performance KPI.
Effective & efficient utilization of available resources.
Excellent communication skills (oral & written).
Working in Regional Network Operation Center(Switching) Karachi as Regional Coordinator & responsible for monitoring of Network Elements (MSANs, MSAGs, OLTs, ONUs)through NMS clients & Trouble Ticket management through TeMIP & OVSD for entire South Zone(Sindh & Baluchistan).

Configuration of WAN/LAN.
MDF/ONU Patching & Troubleshooting of connections.
Networking & sharing between two or more systems.
LQT of Connection & Modem Configuration.
Customer Connection Activation.
Hardware, Software Installation & Troubleshooting of Different Operating Systems..
Strong Concept in TCP/IP, DNS, DHCP & PPPoE.
Moderate Knowledge of Security Based Hardware/Software.
Configuration & Maintenance of Internet Access over PSTN.
Configuration of I.P PABX.
Installation of IPTV over the PSTNs & it troubleshooting.

Base Station System (BSS Motorola, Alcatel, Huawei & Ericsson) installation (indoor & outdoor), maintenance and
management.
 BSC Shifting, Installation, dismantling and EAS Alarm Handling.
 BTS Expansion installations.
 BTS RF cabling work & maintenance. (Connectors making i.e, T43-BNC,DDF,RJ-45,RJ-11,RG-8, LDF-5-50, LDF-4-50,
LFD-7-50, RG-6)
 BTS Site HOTO & M/W Installation
 Troubleshooting all kinds of faults in Microwave transmission Network in whole region in quickest possible time.
 Giving Level II support to sub-contractors and on-call teams during their activities regarding transmission issues.
 Keeping visibility of all Microwave NEs (NEC) on NMS (PNMS)
 Keeping stats of all Microwave NEs as per their design
 Performance analysis of Microwave links and providing solutions for underperforming links.
 Installation of new Microwave NEs in cases of urgency.
 Performing PAT (provisional acceptance) & FAT (final acceptance) of microwave links.
 Maintaining accurate transmission path for Ater and Abis connectivity of all NEs in region.
 Troubleshooting any alarms that may appear on Clock (sync view in our case) and ATM (Lucent in our case) NEs
 Supervision and Installation, power up, alignment and internal/external troubleshooting of M/W radios that includes DMC
XP4, NEC Paso link available in 4E1, 8E1, 16E1 & 64E1 both in a protected & non-protected indoor & outdoor work.