Managed the transition of processes from Dubai to Karachi.

acilitate service relating to Life Insurance, General Insurance onboarding application, maintenance / servicing related request & Direct Marketing Insurance products including scrutinizing of applications, coordinating with frontline and Insurance Providers, managing premium payments, refunds, cancellations, revenue and claw back reconciliation/reporting for all products.Implementation of operational controls and quality to ensure the business is always in compliance with audit requirements.Managing back office operations while executing MIS & data analysis and preparing customized management reports for strategic decision making.Conducting training of staff regarding operational activities to achieve highest level of productivity.Coordinating with Mashreq sales staff and insurance companies for approvals and following up frontline team for important documents, requirement and communicating relevant information.This first touch point of contact for front end / channels for resolution of queries and escalation, customer complaints review and resolution.Effectively handling of all kind of life Insurance products within the unit most effectively and efficiently.Handling direct marketing insurance products activities with two major insurance companies for DM related processes.

Streamlined credit operations for short term project and supported in transitioning of manual operations to automated system while handling customers’ product portfolios.Oversaw completion of FRS, limits updating and modification processes and reported to RM and unit head while updating system as per requirements. Created, updated, deleted and maintained FRS, Grade and limits of clients as well as articulated MIS reports.

Worked as a processor in trade department for Local Bills Discounting (LBD). Acted as a maker, assessed bank documents and checks for eligibility and accuracy.Carefully checked, verified transactions within established standing operational procedures, to ensure their accuracy, authenticity and compliance with Central Bank Regulations.Proficiently processed and discounted cheques for UAE & Bahrain by verifying securities and credit proposal. Monitored freezing of client’s account and recovered from client in case of return of cheques.Skillfully maintained and updated documents and corresponded records systematically to ensure efficient retrieval.

To answer calls on help line 345.

Answer calls professionally to provide information about products and services& also upselling.

To conduct team meeting with all team members on daily basis.

To discuss QI evaluations and common mistakes being done.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Maintain updated and accurate records of inventory.

Records purchase, maintains database, performs physical count of inventory and reconciles actual stock count to computer generated reports.

Oversee inventory and supply chain management according to company guidelines.

Perform critical inventory task to ensure the correct amount of item are in stock.

Review documents and monitor product codes to search for discrepancies, troubleshoot quantity discrepancies between stock and records.

Prepare, generate and file financial inventory reports, review reports monthly with management.

Preform process and system testing and track performance by area to locate and solve problems in data integrity productivity and efficiency.

Train others employees in asset inventory management.

Interview patients for case histories prior to appointments.

Update and maintain patients health records.

Assist patients with initial paperwork.

Use Medical software to support all transactions.

Ensure compliance with procedures.

Keep up-to date with changes in medical and insurance legislation.

Assist with all other office administrative duties.