• Designed innovative new performance report preparation process, with a resultant 100% increase in quality, bringing a program with 90% late suspenses to zero.
• Introduced vigorous study and training plan, enabling staff to pass Job Performance Tests with a higher than 80% average on each test.
• Monitored Account Manager's calendar for meetings, interviews, and other appointments.
• Monitering of 110 secruity guards assigned to different sites.
• Developed and implemented security protocols, policies and procedures, and conducted ongoing audits to ensure compliance.
• Designed and implemented site-specific security strategies, including state-of-the-art systems, such as alarms, CCTV and access control systems.
• Developed awareness, training and compliance programs covering municipal codes, safety, inventory control, fire suppressor systems, lighting and emergency evacuation.

• Develop and maintain contact with business referral sources.
• Follow up on new and existing mortgage opportunities.
• Achieve preset production goals.
• Oversee and ensure completion of all mortgage loan applications.
• Provide above par customer services at all times.
• Evaluating an applicant's credit needs.
• Building up a quality network of business relationships.
• Giving advice to clients who are experiencing financial problems and behind with their repayments.
• Making sure that a loan meets the customer’s needs.
• Determining a customers' eligibility and acceptability of a loan.
• Able to follow loan protocols.
• Excellent negotiation and marketing skills.
• Identifying referrals for new lending opportunities.
• Developing relationships with banks and lending partners.
• Establishing and maintaining personal relationship with customers.
• Fact finding, researching references and doing to checks to verify a client’s financials background and circumstances.
• Visiting clients at their place of work or their home.
• Advising and building strong relations with both new and existing clients.
• Tailoring mortgage packages to fit the individual requirements of homebuyers.
• Utilizing warm and cold leads and developing them into mortgage sales.
• Meeting and greeting clients visiting the offices.
• Advising clients on which properties to buy or let.
• Track record in achieving mortgage sales targets.
• In depth knowledge of and able to advise on life insurance, pensions, savings, mortgage protection and home insurance.
• Keeping up to date with the property market and assessing economic trends.
• Solid experience in the mortgage banking and the lending scenario with a considerable knowledge of residential mortgage lending
• Ability to maintain and quickly gain trust with all sorts of customers.
• Meeting with the prospective clients to provide a short presentation of the mortgage loans products that we offer.

• Following up business leads.
• Meeting and greeting clients visiting the offices.
• Advising clients on which properties to buy or let.
• Telephone sales - taking part in ring out sessions.
• Negotiating with potential sellers and also buyers.
• Marketing by phone & letters properties to potential buyers or tenants.
• Comparing a property to others in the area then estimating its value.
• Generating appointments for viewings, mortgage advisors, valuations.
• Preparing professional looking sales brochures and promotional information.
• Pointing out properties best features to buyers and answering their questions.
• Referring & introducing potential clients to the agencies Mortgage Consultant.
• Liaising by phone, email and letter with solicitors, building societies & surveyors.
• Projecting a professional image of the agency to the public.
• Visiting vacant and inhabited properties and inspecting them.
• Commercial awareness and a good feel for the property market.

• Dealing with customer enquiries by telephone, email, letter or face to face.
• Ensuring that a customer’s problem is brought to a satisfactory conclusion.
• Involved in developing a customer service policy.
• Collecting and analyzing data to monitor the level of customer service.
• Completing all administrative tasks and updating records.
• Booking appointments for sales representatives to visit potential customers.
• Using Word & Excel to write reports and create invoices.
• Seeking out, establishing and maintaining relationships with operational contacts within each client.
• Provide assistance and support to the Supply Chain as and when required.
• Contributed to and participated in team meetings and activities.
• Welcomed and assisted visitors to the company offices.
• Logged enquiries and resolutions on a database.
• Offered customers alternatives and up-selling.
• Managed a high-volume workload within a deadline-driven environment
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

• Mapping new clients, handling clients for repetitive and higher revenue generation and maintaining excellent client relations, giving product and services presentations.
• Preparing daily, weekly and monthly reports for better Market tracking.
• Achieving quarterly revenue targets
• Conducted research about potential clients and their financial performance
• Responsible for winning profitable new business in-line with company objectives
• Delivering a wide range of solution portfolio whilst building partnerships, earning trust, managing pipeline, prospecting, negotiating contract terms, and enhancing brand awareness.
• Located and notified customers of delinquent accounts by phone and mail
• Worked successfully with the team members to minimize bad debts
• Managed relationships; effectively communicated and negotiated with debtors to expedite the recovery process. Acted as liaison between the Sales Department and the client.
• Responsible for making field collections and handle other relevant duties
• Gather the information on location and assets. Maintain good relationship with clients, debtors, sources and attorneys.