Accountable for facilitating delivery of hassle free services to visiting customers and prospects that
meet or exceed customer’s expectations. Expand relationships by facilitating cross selling to existing
customers and fulfilling the requirements of any referral program in order to achieve maximum level of
customer excellence.
Control & Compliance:
– Develop a practical understanding and implementation of internal policies, prudential regulations and
KYC/AML/CDD/FATCA guidelines in processing of all account opening requests in order to ensure
adherence to the company's risk and compliance policies.
– Be involved in investigations and inspections of data, processes and practice in accordance with
established procedure to identify suspicious transaction reports for any potential or actual compliance
issues and raise for appropriate actions.
Handling Applications & Record Keeping:
– Handle Applications by accurate completion of customer application for products and services in line
with bank’s standard Operating Procedures.
– Ensure extraction, checking and monitoring of branch operational reports assigned by the supervisor
in adherence to the procedures and standards.
– Maintain records of service requests received and follow up on these through completion.
Business Growth:
– Actively identify cross sell opportunity and initiate solicitation effort to expand and deepen existing
relationships
– Enhance business by continuous review of all dormant/inoperative relationships for making accounts
active and beneficial.

Farm Operations Coordinator at Taj Agri Farm as;
– Developing and sustaining long-lasting relationships with company stakeholders & customers.
– Arranging and managing meetings of key buyers with top management.
– Anticipating market needs and informing the Agriculture field team & management.
– Answering customers' questions and escalating complex issues to the relevant department as needed.
– Analyzing competitors' products to determine product features, benefits, shortfalls, and market success.
– Calling potential customers to explain company products and encourage purchases.
– Collating budget and expenditure data.
– Collating contracts, time-sheets and reports
– Continuously visit the market for potential/best buyers.
– Conducting market research to identify new business opportunities.
– Coordinating farm operations activities
– Developing accurate sales and expense reports.
– Developing in-depth knowledge of company products.
– Drafting presentations and formatting documents
– Facilitating project communications.
– Maintaining an accurate record of all sales, key buyers, scheduled customer appointments, and customer complaints.
– Providing insight into product development & competitive positioning.
– Scheduling meetings.
– Supporting senior team members with administrative functions.

– Responsible to provide support to the branch by managing core branch functions for servicing customers in accordance with the high standards of service quality of the bank.
– Responsible for the day-to-day interaction with customers of a fast-faced branch.
– Acts as a primary contact person and resolves operations issues as they arise.
– Proactively execute on the concepts developed by the Branch Manager with minimal supervision.
– Liaison with other internal departments to provide operational excellence to customers.
– Account Opening, Give requisition for cheque book, issue pay orders.
– Works with account closing.
– Process account transfer, provide account transfer facility.
– Cheque clearing process, Do online transactions.
– Provide account information and statement to the clients or customers.

Commercial Trainee at the Syngenta as;
– Built strong relationships with clients by following up on previous purchases and suggesting new products.
– Dealt with the franchisers, sales, distribution, and supply chain activities with & under the supervision of the supervisors including; Franchisers, Field Officers, Senior Technical Sales Officer (STSO) & Syngenta field team.
– Do the vegetables & rice farm visits, group discussion, product sale call & product orientation of the Refit & Virtako product along with other products.
– Identified and communicated customer needs to supply chain capacity and quality teams.
– Worked alongside retail representatives to boost sales by enhancing product presentations and product sales call.

– Providing support to the manager in accounts.
– Performing basic office tasks, such as filling, data entry, answering phones, etc.
– Processing transactions, issuing checks, and updating ledgers, budgets, etc.
– Handling communications with clients and vendors via phone, and in-person.
– Office Management: Learnt & analyze the current practices at the management level of the agro-chemical retail shop, proper documentation, record keeping.
– Supervised: Assistant at the retail shop & report directly to the owner. It helps me to develop & improve my skills (e.g., bargaining, communication, customer relationship, customer service, accounting, marketing, and others) that help me in personal skills development.

– Dealt with the dealers, sales, distribution, warehouse, supply chain & Zarkhez business unit activities.
– Did the vegetables & wheat farm visits, group discussion, soil sampling, sale call & product orientation of the Zarkhez & Zabardast Urea along with other SFB products.
– Implemented up-selling strategies, encompassing recommendations of fertilizer, and complementary purchases.
– Tracked stock using company inventory management software (SAP & WMS) with & under the supervision of the four supervisors including; Warehouse Incharge, DO, SO, Area Incharge of the Larkana (SMDO) & Engro fertilizer field team.
– Worked alongside retail representatives to boost sales by enhancing product presentations and product sale call.

Business Operations Intern at the Spinning, Weaving, Denim & Greige fabric, Garment, Dyeing, Dairy, Retail & Finishing units of Sapphire Group, and worked with & under the supervision of the 24 managers, including AM, JAM, & Supervisor, etc.
– Had exposure to each department Spinning, Weaving, Processing & Dyeing, Cutting, Finishing, Stitching, and Sapphire Dairy.
– Negotiations: Attained expert level of product knowledge, becoming a go-to person for major sales and vendor negotiations.
– Dealt with systems for inventory control, merchandising, financial reports, and schedules, dramatically increasing operational efficiency.
– Human Resource Management: Analyzed & understood the HRM practices & management at an organizational level.
– Operation Management: Learnt the management operations at the Textile & Finishing Mills in the State-of-Art units of the organization from raw-cotton receiving to selling garment & greige fabric to customers, customer advice & follow-up to creating long-term customer equity.
– Office Management: Learnt & analyze the current practices at the management level of the textile & industrial sector, proper documentation, record-keeping, follow-up, etc.

– Analyzed, Observed and Tacit the job, tasks & responsibilities of the AFO, managed 05 agriculture loans & farmers along with & under the supervision of two agriculture finance officers (AFO's).
– Dealt with farmers, do documentation of the financing, reporting & agriculture field visit for confirming financing to farmers with AFO's.
– Knowledgeable of appropriate documentation of loan renewal, and Customer dealing in urban & rural branch.
– Paid out time in RHQ, tacit the practices of agricultural loaning, understand the rotary of loan installments, and required documents at RHQ for loaning approval.
– Paid out time in rural branch & knowledgeable about agricultural banking practices, management & customer dealing.
– Worked under the supervision of Agri. Finance Officer to gain some technical knowledge about rural banking and for developing skills (e.g., bargaining, communication, spot verification, documentation, customer relationship, market analysis) that help me in personal skills and technical skill development.