Developed and led group training courses to align with corporate sales and service goals.
Worked alongside team to accomplish work goals according to schedule.
Managed trainings and development for  highly effective sales team with skill and  efficiency.
Designed and implemented sales training  program and documentation.
Assessed training program effectiveness on regular basis and improved upon deficiency areas.
Trained people on sales and practices to reduce process lags and enhance performance, efficiency and profitability.
Scheduled and taught in class and online courses to increase learning opportunities.

*Give quality training about banking new products or any update of the bank to HBL staff
*Mentored new hires, resulting in stronger staff development and increased  productivity.
*Identified and proactively solved internal  problems related to employee turnover by revamping training approaches.
*Monitored participant workflow and behaviors throughout training process.
*Eliminated process gaps by implementing new methods of standardized training.

*Set up appointments with interested 
 customers according to schedule  
 availability.
*Explained product prices and packages as . 
  well as answered questions and addressed 
  concerns of customers.
*Delivered scripted sales talks to customers 
  reached via manual and automatic dialing 
  systems.
*Generated minimum of 5-10 new leads 
  each day
*Overcame objections using friendly, 
  persuasive strategies.
* Made average of 100 outbound calls per 
   day.
*Established excellent sales ability and 
  strong interpersonal skills with confident 
  and persuasive approach.
*Conducted research, gathered information 
  from multiple sources and presented 
  results.

Welcoming & guiding new & existing customers step by step in activating new SIMs & sharing necessary information to help them set up & enjoy the services offered.
Equipping the customer with necessary information & troubleshoot any problems in net-work coverage, inland & international tariffs, dialing codes, international roaming, scratch cards & billing etc.

Providing complete list of all PTCL numbers to online PTCL customers.
Responsible for registering phone complaints of customers to their related Exchange.
Giving Feedback to SDO of a customer to fix a phone in a timely manner.
Handling hyper & difficult customers.
Making sure a customer is satisfied in a specific time frame.