• Manage Front Office Operation(Reception,Concierge,guest relation,guest transportation,business center,VVIP Movement)
• conduct Training for front office staff
• Prepare duty Roaster for Front Office
• Verify guest registration card
• Verified, Front Office allowances,rebate,Early Check-in and late check-out
• Check Hotel Security
• Check Hotel staff Grooming
• Lobby manager
• check housekeeping operation
• Check Restaurants and Kitchen Area
• Make sure hotel standard and policies are being followed by every one
• Check Hotel maintenance,Leakage and electricity issues.
• Create pricing strategies.
• Conduct Competitive analysis
• Track Hotel Revenue
• Experience in OTAs platforms (booking.com etc)

â€Â¢ Supervise front desk associates to ensure that all hotel policies, procedures, regulations and standards are followed.
â€Â¢ Ensuring that front desk operations runs smoothly in a professional manner at all times.
â€Â¢ Make sure all VIP arrival escort them in rooms and make sure all amenities are placed.
â€Â¢ Lead the team take everyday briefing and train staff.
â€Â¢ Do blocking for all arrival and make sure all rooms are ready and according to standard before arrival of guest.
â€Â¢ Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.
â€Â¢ Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.
â€Â¢ Ensure that all arrivals, departures, no shows, extensions, amendments and OPERA related matters are performed on a timely manner in order to avoid further confusion.
â€Â¢ Follow-up all departure and take House status.
â€Â¢ Complete discrepancy report.
â€Â¢ Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.
â€Â¢ Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments.
â€Â¢ Identify and resolve guests problems efficiently and resolve to the guest satisfaction.
â€Â¢ Assuring that all front office receptionists are continually updated with hotel rates, packages and discounts.
â€Â¢ Supervise compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.
â€Â¢ Complete check list Give proper handover to Next shift and report to FO Manager about all shift Conclusion.

•Supervise front desk associates to ensure that all hotel policies, procedures, regulations and standards are followed.
•Beware of all Hotel Services, room rates and promotions.
•Ensuring that front desk operations runs smoothly in a professional manner at all times.
•Perform all front desk related responsibilities and duties when assigned or required.
Conduct daily briefing and train staff prepare monthly training list for staff.
•Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.
•Ensure smooth check-in , check-out of all guests, and help receptionist during busy time.
•Ensure that all arrivals, departures, no shows, extensions, amendments and OPERA related matters are performed on a timely manner in order to avoid further confusion.
•Identify and resolve guest problems efficiently and resolve to the guest satisfaction and make sure all complaint are write down in guest account to avoid further complaints.
•Handle Group arrival and departure.
•Prepare tracking sheet of guest problem and coordinate with Front Office Manager to sort out repeated complaints.
•Do blocking for all arrival and coordinate with H.K department to make sure all rooms are ready and according to standard before arrival of guest
•Take care of all VIP guest and make sure rooms preparation are according to standards VIP amenities are placed.
•Assuring that all front office receptionists are continually updated with hotel rates, packages and discounts and promotions.
•Supervise compliance of F/O Receptionists in Cash handling procedures to maintain an accurate float cash and verify all cashier reports
•Check daily High Balance report to avoid Payment conflicts.
•Check all room deposit, Refund, paid-out and Rebates are proper file.
•Verify all registration card
•Make sure concierge department properly act as per neeed
•check guest relation maintain their task.

•Efficiently carry-out services provided at the Front Desk including: welcoming and check-in/check-out of guests, attending to their requests and queries, taking and relaying messages and other related operational concerns.
•To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
•Complete registration card by obtaining data from guest and by observing the established guidelines.
•Ensure that all in-coming guests post the required deposit and, guests in-house have sufficient deposit to cover for their estimated total charges upon departure.
•Verify credit cards for authorization/completion/sale using electronic acceptance methods.
•Handle cash, make change and balance an assigned house bank.
•Accept and record vouchers, other forms of payment.
•Convert foreign currency at current posted rates.
•Post charges to guest and house accounts using the computer system.
•Monitor all outstanding bills and ensure full payment for departing guests.
•Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted and support receipts are properly filed.
•Take/relay endorsement from/to previous/next shift, follow up on any outstanding matters and ensure the delivery/completion of service.
•Ensure the cleanness of reception desk.
•Make telephonic reservation incase reservation department not available.
•Constantly check reservations to ensure room availability and special blockings are handled correctly and be in touch with H.K department.
•Ensure that all guests are checked-in into the computer immediately and accurately. Check all transactions performed and sign on designated space in the registration card prepare full check-in file and slot in particular place.
•Promptly answer the telephone, within three rings.
•Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
•Solve guest problem and queries.