خلاصہ

Having about 6 yrs experience of work in Event Management and Administration, NGO and media related Firms. Field of curiosity is social work and administration which is the maximum of total proficient understanding. Vibrant, meticulous, fervent and swift Learning are mainly indispensable professional skills that I posses.

پراجیکٹس

Palestine Israel conflict after Oslo Peace Accord

تجربہ

کمپنی کا لوگو
Fulbright Commission/TCA (Test Center Administrator)
United States Educational Foundation in Pakistan (USEFP)
اگست ۲۰۱۲ - موجودہ | Karachi, Pakistan

Respond to email and phone requests to provide information and resolve any concerns or issues.
Compose, edit, design and produce publications such as newsletters and correspondence.
Assist with the website content, and update.
Confirming registrations and checking in test takers;
Administering the computer based, paper based and internet based exams;
Trouble shooting any problems during testing sessions;
Maintaining the security and integrity of the test information, operation and processes;
Reporting to the regional office, as appropriate and adhering to all test center guidelines with regard to technical
Test matters.
Adhering to all USEFP Personnel policies and guidelines;
Providing general USEFP support and duties as assigned by the Manager Testing Operations, Executive Director, or
Designee.

کمپنی کا لوگو
Customer Services Officer
(MCB BANK LTD)
جولائی ۲۰۱۱ - جولائی ۲۰۱۲ | Karachi, Pakistan

Adherence of Service Protocols and Service Management Program
Resolve complaints pertaining to the branch via close follow-up with the concerned unit.
Handle customer’s correspondence and inquires.
Ensure HOD is implemented in true spirit.
Ensure notice board is maintained properly.
Conduct monthly service meeting of the branch.
Prepare minutes of the service meeting with responsibilities and actions/target dates and sends to SQ/RH.
Take chequebook/smart request from customers.
Issue balance statements and certificates to the customers after proper request/signature verification.
Ensure that the request pertaining to other departments should be taken error-free.
Provide ATM vestibule.
Submit weekly report of customer complaints to BM along with corrective action plan/resolutions.
Facilitate Sales in cross-sell and sales lead generation.
Provide active feedback to line management for improvement in area of responsibility.
Awareness of Bank operational risk policies & its components, ensuring implementation in spirit & substance.
To be aware of the KYC/AML and should be fluent with the reporting procedures.
Perform duties as a back-up of branch PBAs.

کمپنی کا لوگو
Sub Editor
Monthly AATISH FISHAN
اکتوبر ۲۰۰۹ - دسمبر ۲۰۱۰ | Karachi, Pakistan

Collection of daily social activities and narrate for reports in magazine
Research work on social issues.
News Editing and headline making.
Coordination with printing press in case of any grammatical mistakes and errors

کمپنی کا لوگو
Gender Officer (Female)
Azra Welfare Trust(Regd)
اکتوبر ۲۰۰۸ - اکتوبر ۲۰۱۰ | Karachi, Pakistan

Worked as marriage bureau coordinator.
Worked as women education assistance officer.
Research on child labor (girls).
Worked as donation coordinator for less developed areas girl’s schools.
Arrangement of employment for women.

تعلیم

University of Karachi
ماسٹرز, ماسٹرز ان آرٹس, Masters in Arts‎
International Relations
CGPA 3.6/4
2011
Board of Intermediate & Secondary Education, Karachi.
انٹرمیڈیٹ / اے لیول, , I.Com‎
I.Com
2006
Bawalpur Board
میٹرک / او لیول, , Matric In Science‎
Science
2003

پیشہ ورانہ مہارتیں

ابتدائی Handling Assignments

زبانیں

ماہر انگریزی
ماہر اردو