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خلاصہ
I am a proactive, conscientious and multi-tasking individual with an interest in Management, Food Safety and Hygiene, Business development and Sales. With the experience, I have gained expertise in building Relationship with Customers, Team Management, Operation Handling, Food Safety, and improving Service Standards.
My education in Food Technology coupled with engineering gives me an edge to understand all functions and processes of tech companiesh and optimize them for better results.
I am a qualified and active learner, and possess strong record of success in corporate communications, marketing, quality control, operation management and product development. I am a results-driven, highly creative person skilled in both industrial and business operations with thorough knowledge of product & service management, food quality, consumer behavior, marketing and strategic planning.
I had joined foodpanda Pakistan in Jan, 2019 as an Associate Operations. My responsibilities included cs operations, cs engagement, customer retention along with customer feedback & compliance. Being the custodian of overall customer service, operations efficiency, encountering customer complaints, fraud control and sop amelioration.
I manage the vendor - rider - customer - contact centre operations as part of cs as well which has 100+ agent headcount. I’m responsible for overall customer experience and QA as well.Â
With an exciting career in Restaurant Management, have worked as a Floor Manager at Kafe33. I am well versed in planning and development, negotiations and relationship management. My responsibilities, among several, include managing multiple operations, Cash Management and developing Relationship with vendors and customers.
I gained practical experience through project based internships at Bisconni and National Foods. I have worked with Quality Control Team on increasing shelf life of cookies and HACCP implementation at Bisconni. I have worked with Production and Management team on improvement of Overall Equipment Efficiency OEE in spice section at National Foods.
.................................................................................................................................................................................................... Specialties: | Quality Control | | Organizational Management| | Team Management | | Business Planning | | Business Development | | Customer Relationship Management | | Marketing | | Corporate Communications || MS Office Specialist | | Business Writing | | Communication & Presentation Skills| | Website Development | ....................................................................................................................................................................................................
تجربہ
Floor Manager
Prime deliverables are:
- Preparing daily workloads for staff & coordinating the daily allocation of work. Motivating the team to achieve high standards.
- Handling new customer inquiries and acting as the face of the business.
- Dealing with customers and resolving problems and issues which arise.
- Working with the sales and marketing team to drive sales forward.
- Meeting Quality Standards.
- Implementing new initiatives.
- Responsibility for performance, efficiency, and profitability.
- Create a highly engaged workforce to drive productivity.
- Provide constant learning & development inputs for continuous improvement.
- Mentor and guide team members by ensuring regular performance reviews and ongoing development of team members.
- Build Engagement, culture, and diversity in the team.
- People management and development plans for the team.
- Ensure all processes are documented and fully compliant.
- Involve junior members of the team in the above activities and provide guidance and mentoring to the new joiners in the team.