A seasoned management professional with almost 20 years of diversified techno-commercial experience at senior levels with various prestigous organizations like Al-Shifa Trust Eye Hospital, Jazz, British High Commission, Ministry of Information, Ultimus Inc. and MTBC (USA). Possesses extensive hands-on expertise of HR Management, Contract Management, Procurement, Telecommunications, Corporate Strategy formulation and building synergies between business and technology. Focuses on overall organizational efficiency and profitability.
Specialties: HR Management, IT Management, Procurement, Strategic Planning, Contract Management, Telecommunication, Corporate & Regulatory Affairs.
Leading the HR & Administration departments as part of the Executive Leadership team;
Overall responsibility for development and implementation of focused recruitment policies;
Directly involved in senior level induction;
Streamlining hierarchies and management structure of all cadres;
Overall responsibility of HR planning and strategic direction-setting;
Developing & ensuring implementation of HR processes, procedures and systems;
Overseeing implementation of Performance Management & Organizational Development systems;
Establishing processes and frameworks for nurturing a knowledge-based organizational structure;
Developing and nurturing culture of performance-based-rewards-and-compensation philosophy.
Spearheading HR department of trust’s five constituent hospitals;
Overall responsibility for development and implementation of focused recruitment policies;
Directly involved in senior level induction;
Streamlining hierarchies and management structure of medical & non-medical cadres;
Overall responsibility of HR planning and strategic direction;
Identification and reporting of HR metrics (including key hospital performance indicators) and performance against pre-defined KPIs to top management.
Development of policies for effective management of trust’s human resources;
Developing & ensuring implementation of HR processes, procedures and systems;
Overseeing implementation of Performance Management & Organizational Development systems;
Designing and executing purpose-driven training interventions for doctors, paramedics and other allied staff;
Developing and nurturing culture of performance-based-rewards-and-compensation philosophy;
Defining and implementing a detailed safeguarding policy for the trust employees;
Overall management of organization’s HR, Administration & Procurement functions;
Developing & ensuring implementation of HR processes, procedures and systems;
Overseeing implementation of Performance Management & Organizational Development systems;
Developing and nurturing culture of performance-based-rewards-and-compensation philosophy;
Defining and implementing a detailed Code of Conduct for all employees (covering all aspects of discipline, conduct and behavior-at-work);
Managing upkeep of organization’s facilities and equipment;
Managing organization’s Procurement function (including Technical and Administrative procurements) in line with approved policy manuals.
Developing HR processes and systems, in line with organization’s Vision/Mission & core values;
Developing formal hierarchies and reporting structures for all departments;
Formalizing a comprehensive Compensation & Benefits structure as well as setting up C&B policies & procedures.
Devising a fully functional Performance Management System;
Identifying and reporting key operational performance indicators for all office/factory employees;
Defining and implementing a detailed Code of Conduct for all employees.
Spearheading Human Resources Department (of 22 team members) across two different geographic locations (Islamabad, Pak & Bagh, AJK);
Overall responsibility for development and implementation of focused recruitment policies. Directly involved in senior level induction particularly for technical & commercial divisions.
Overall responsibility of HR Planning for strategic induction programs;
Development of HR plans and policies in conjunction with the company’s overall strategic direction;
Designing innovative compensation plans and policies requiring frequent improvisation with performance based incentive plans;
Comprehensive research & review of contemporary compensation trends in the market;
Design, development and implementation of customized Performance Management Systems;
End to end processing of payroll along with periodic reviews of relevant statistics;
Detailed TNA and development of training programs to ensure constant learning and employee development;
Establishment & refinement of an optimal organizational structure;
Developing and implementing disciplinary policies;
Developing and implementing employee welfare policies;
Development, review and refinement of employee exit management process;
Maintaining good internal communication within the company to ensure enhanced employer branding;
Comprehensive reporting to Management on numerous HR metrics.
Overall supervision and oversight of Contract Management function;
Responsible to make suggestions to management regarding special projects/initiatives that could be of value to the organization in terms of improving overall efficiency;
Responsible to act as HR Business Partner for Corporate Affairs division;
Project Manager for Infrastructure Sharing project worth more than Rs. 1.5 Billion annual revenue;
Project Manager for USF and R&D Fund initiatives undertaken by the organization;
Primary responsibility for Division’s budget compilation, expense approvals and consumption monitoring as well as reporting variances with respective justifications;
Responsible for cash flow management against Interconnect and Site Sharing services;
Responsible for coordination/liaison with PTA/MoIT on matters related to Interconnection & Regulatory Affairs;
Responsible for ensuring timely submission of Regulatory payments to PTA/MoIT, in accordance with License obligations.
Responsible for managing a team of technical support specialists working for North America and APAC accounts;
Providing first level support to key Accounts (including healthcare, education & IT organizations);
Preparing technical documentation including solution and application documents;
Managing support and professional services for local accounts (Unilever, HBL, NADRA etc);
Providing BPM Consultancy;
Automating customer-specific workflows;
Preparing team’s Performance Appraisals.