1. Technical Support: Provided remote technical support to end-users, troubleshooting a wide range of IT issues including software, hardware, network, and peripheral devices.
2. Help Desk Management: Managed and resolved help desk tickets using Zendesk Software, ensuring timely resolution and high customer satisfaction.
3. Remote Setup & Configuration: Assisted users with the remote setup and configuration of workstations, Domain, and secure connections, ensuring compliance with company policies and security standards.
3. Diagnostics & Solutions: Conducted remote diagnostics and implemented solutions for common IT issues, reducing downtime and enhancing user productivity.
4. Documentation & Knowledge Base: Created and maintained detailed documentation for common IT issues and resolutions, contributing to the knowledge base for future reference.

1. Maintenance of Data Center at Branch.
2. Local Area and Wide Area network maintenance & troubleshooting.
3. Installation, maintenance and troubleshooting of Business and system Applications.
4. Maintenance and troubleshooting of computer systems, laptops, printers, CCTV system, Domain controller and software related issue.
5. Install, Update and troubleshooting of Windows xp/7/8/10, MS Office, Windows Server 2008 R2, PIBAS (Banking Application) etc.
6. Implementation of applicable sections of bank’s Business Continuity plan, Disaster Recovery Plan, IT/MIS SOPs and Backup Policy.
7. Basic Troubleshooting and Monitoring the status of data center UPS.
8. Scanning of Documents.
9. Implementation of applicable sections of bank’s Information/Cyber Security policies, procedures, standards, Etc.
10. Interaction with vendors and internal IT staff to resolve IT infrastructure issues.
11. Technical support to all the employees in Peshawar branch.
12. User creation deletion and basic access of active directory.
13. Maintaining the IT inventory of the branch including all the details of IT equipment and software’s licenses.

Working as IT Coordinator at SME bank Ltd. Datacenter for the maintenance of whole Network at branch, Server and PC's, troubleshooting of all network resources including printer, server, PC's efc.

1. Maintenance of Data Center at SME Bank Ltd.
2. Maintenance and troubleshooting of Server, PCs, Printers and LAN/WAN network at branch.
3. Performing start of day and End of the day.
4. Troubleshooting and diagnosing hardware and software issues.
5. Provide Support, including Procedural documentation and relevant report.
6. Train users on software, application and information security.
7. Generation of required documentation and its maintenance.
8. Troubleshooting of PCs, Printers, scanner, and LAN network.

1. Monitoring of whole network and sites through E-sight.
2. Monitoring of LTs through EOMC software.
3. Monitoring of cameras through IVS.
4. Generation of tickets if any sight/LT goes down.
5. Generation of Outage report every 45 mins.
6. Generation of Top outage report every 2 hours.

Monitoring of whole Network through E-sight.
Monitoring of LT's through EOMC.
checking of Camera's connections through IVS.
Generation of Tickets if a Sight/LT goes down.
Generate Outage report every 45 Min.
Generate Top Outage report every 2 hours.

1. Maintenance and troubleshooting of LAN network of organization.
2. Troubleshooting the issues regarding hardware and software.
3. Troubleshooting issues regarding different applications including AutoCAD, Sketchup, Lumion, photoshop, 3d max and MS office.
4. Troubleshooting of PCs, scanner, Printer and Laptops.
5. Scanning of all official documents.

1.Maintenance and troubleshooting of LAN network of organization.
2.Troubleshooting the issues regarding hardware and software. 3.Troubleshooting issues regarding different applications including Autocad, Sketchup, Lumion, photoshop, 3d max and MS office.
4.Troubleshooting of PCs, scanner, Printer and Laptops. Scanning of all official documents.

I have worked in the field of Geographical Information System (GIS) under US-AID program. And have created the Maps of different grid stations for synergy process.

1. Entering of waypoints data in database through MS Access.
2. Validation of Entered data, comparing the data with Waypoints of GPS using Garmin software.
3. Creation of statistical data of feeder and transformers.
4. Creation of Map in Arc GIS software Using open street Map.
5. Have created About 20 Different Maps of different Feeders of KPK.