خلاصہ

Information Technology graduate with specialization in Networking, with 5 years of experience in managing IT infrastructure, providing technical support, and ensuring system security. Skilled in endpoint security, network administration, and server management. Proven ability to troubleshoot, train users, and collaborate with vendors to optimize performance and ensure compliance.

تجربہ

کمپنی کا لوگو
IT Help Desk Analyst
PhoenixiTek
اگست ۲۰۲۲ - جولائی ۲۰۲۴ | Oklahoma, USA

1. Technical Support: Provided remote technical support to end-users, troubleshooting a wide range of IT issues including software, hardware, network, and peripheral devices.
2. Help Desk Management: Managed and resolved help desk tickets using Zendesk Software, ensuring timely resolution and high customer satisfaction.
3. Remote Setup & Configuration: Assisted users with the remote setup and configuration of workstations, Domain, and secure connections, ensuring compliance with company policies and security standards.
3. Diagnostics & Solutions: Conducted remote diagnostics and implemented solutions for common IT issues, reducing downtime and enhancing user productivity.
4. Documentation & Knowledge Base: Created and maintained detailed documentation for common IT issues and resolutions, contributing to the knowledge base for future reference.

کمپنی کا لوگو
IT Officer-Support
SME Bank Ltd.
دسمبر ۲۰۱۹ - جولائی ۲۰۲۲ | Peshawar, Pakistan

1. Maintenance of Data Center at Branch.
2. Local Area and Wide Area network maintenance & troubleshooting.
3. Installation, maintenance and troubleshooting of Business and system Applications.
4. Maintenance and troubleshooting of computer systems, laptops, printers, CCTV system, Domain controller and software related issue.
5. Install, Update and troubleshooting of Windows xp/7/8/10, MS Office, Windows Server 2008 R2, PIBAS (Banking Application) etc.
6. Implementation of applicable sections of bank’s Business Continuity plan, Disaster Recovery Plan, IT/MIS SOPs and Backup Policy.
7. Basic Troubleshooting and Monitoring the status of data center UPS.
8. Scanning of Documents.
9. Implementation of applicable sections of bank’s Information/Cyber Security policies, procedures, standards, Etc.
10. Interaction with vendors and internal IT staff to resolve IT infrastructure issues.
11. Technical support to all the employees in Peshawar branch.
12. User creation deletion and basic access of active directory.
13. Maintaining the IT inventory of the branch including all the details of IT equipment and software’s licenses.

کمپنی کا لوگو
IT Officer
SME Bank Ltd. Peshawar Cantt
اگست ۲۰۱۹ - جولائی ۲۰۲۲ | Peshawar, Pakistan

Working as IT Coordinator at SME bank Ltd. Datacenter for the maintenance of whole Network at branch, Server and PC's, troubleshooting of all network resources including printer, server, PC's efc.

کمپنی کا لوگو
IT Coordinator
EGS (Pvt.) Ltd.
جولائی ۲۰۱۹ - نومبر ۲۰۱۹ | Peshawar, Pakistan

1. Maintenance of Data Center at SME Bank Ltd.
2. Maintenance and troubleshooting of Server, PCs, Printers and LAN/WAN network at branch.
3. Performing start of day and End of the day.
4. Troubleshooting and diagnosing hardware and software issues.
5. Provide Support, including Procedural documentation and relevant report.
6. Train users on software, application and information security.
7. Generation of required documentation and its maintenance.
8. Troubleshooting of PCs, Printers, scanner, and LAN network.

کمپنی کا لوگو
NOC Engineer (Internee)
URBANE
اپریل ۲۰۱۹ - مئی ۲۰۱۹ | Lahore, Pakistan

1. Monitoring of whole network and sites through E-sight.
2. Monitoring of LTs through EOMC software.
3. Monitoring of cameras through IVS.
4. Generation of tickets if any sight/LT goes down.
5. Generation of Outage report every 45 mins.
6. Generation of Top outage report every 2 hours.

کمپنی کا لوگو
NOC Engineer
Huawei Technologies
اپریل ۲۰۱۹ - مئی ۲۰۱۹ | Lahore, Pakistan

Monitoring of whole Network through E-sight.
Monitoring of LT's through EOMC.
checking of Camera's connections through IVS.
Generation of Tickets if a Sight/LT goes down.
Generate Outage report every 45 Min.
Generate Top Outage report every 2 hours.

کمپنی کا لوگو
IT Coordinator
AK Architects
مئی ۲۰۱۸ - مارچ ۲۰۱۹ | Peshawar, Pakistan

1. Maintenance and troubleshooting of LAN network of organization.
2. Troubleshooting the issues regarding hardware and software.
3. Troubleshooting issues regarding different applications including AutoCAD, Sketchup, Lumion, photoshop, 3d max and MS office.
4. Troubleshooting of PCs, scanner, Printer and Laptops.
5. Scanning of all official documents.

کمپنی کا لوگو
IT Coordinator
Ak Architect
مئی ۲۰۱۸ - مارچ ۲۰۱۹ | Peshawar, Pakistan

1.Maintenance and troubleshooting of LAN network of organization.
2.Troubleshooting the issues regarding hardware and software. 3.Troubleshooting issues regarding different applications including Autocad, Sketchup, Lumion, photoshop, 3d max and MS office.
4.Troubleshooting of PCs, scanner, Printer and Laptops. Scanning of all official documents.

کمپنی کا لوگو
Geographical Information System (GIS)
PESCO H/Q Peshawar
مارچ ۲۰۱۸ - مئی ۲۰۱۸ | Peshawar, Pakistan

I have worked in the field of Geographical Information System (GIS) under US-AID program. And have created the Maps of different grid stations for synergy process.

کمپنی کا لوگو
GIS Internee
PESCO
مارچ ۲۰۱۸ - اپریل ۲۰۱۸ | Peshawar, Pakistan

1. Entering of waypoints data in database through MS Access.
2. Validation of Entered data, comparing the data with Waypoints of GPS using Garmin software.
3. Creation of statistical data of feeder and transformers.
4. Creation of Map in Arc GIS software Using open street Map.
5. Have created About 20 Different Maps of different Feeders of KPK.

تعلیم

University of Agriculture
بیچلرز, بیچلرز ان ٹیکنالوجی, Bachelors in Information Technology (BS-IT)‎
Software Testing
CGPA 3.1/4
2017
Peshawar Science Collage
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ / اے لیول, ‎
Computer Science
فی صد 64%
2013
St Mary's High School Pesahwar
میٹرک / او لیول, میٹرک / او لیول, ‎
Computer Science
فی صد 68%
2011

پیشہ ورانہ مہارتیں

ماہر Computer
متوسط Access Networks
متوسط Adept Problem-solving
متوسط Advance Level MS Excel
متوسط Analytical Skills
ابتدائی Attendance Machine Maintenance
متوسط Banking Application
متوسط Basic eCommerce Knowledge
ابتدائی Basic English
ابتدائی Basic Programming
ابتدائی Basic SEO
ابتدائی Basic Web Development
متوسط Building Codes & Regulations
ماہر Camera Operating Skills
متوسط CCTV Maintenance
متوسط Cisco Knowledge
متوسط Cisco switch and router
ماہر Computer Diagnostics
متوسط Computer Hardware Installation
ماہر Computer Hardware Knowledge
متوسط Computer Network Operations
ماہر Computer Profcient
ماہر Computer Proficient
متوسط Control Points Knowledge
متوسط Coordination Skilla
ابتدائی Coordination Skillss
متوسط Customer Dealing
متوسط Customer Service Skills
متوسط Customer Success
ابتدائی Data Base Management
متوسط Data Comparison
متوسط Datacentres
ابتدائی Dialer Management
متوسط Domain Hosting
متوسط Eaton Datacenter UPS
متوسط Email Hosting
ابتدائی Email List Management
متوسط Email Migration
متوسط End to End Sales
متوسط Energetic
متوسط Excel
ابتدائی Fiber Optic
ابتدائی Field Applications
متوسط Financial and Budgeting Skills
ابتدائی Firewall
متوسط FTP
متوسط Handling Assignments
متوسط Hardware Command
متوسط Hardware Installation
متوسط Hardware Trouble Shooting

زبانیں

ماہر اردو
متوسط انگریزی
متوسط پشتو

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