خلاصہ

In today's service oriented society; timely, friendly and proactive service is sought to enhance future business growth. Pertaining to my Professional experience, I have been volleyed with the diversities of Operations Management, Business Development, Marketing, Customer Services, Customer Relationship Building, Public Relations, Business Development & Sales Analysis and their nectar has found to be the most essential fellow of mine.

My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with the service that sells I have assisted all types of customers in all types of settings. I realized that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I am an excellent trainer who achieves ongoing success with his team by building morale, maintaining teams' self-confidence and training them to build the sale by improving their innate skills.

I am looking forward to hearing from you soon.

Very Sincerely,
IMRAN ASLAM JANJUA

تجربہ

کمپنی کا لوگو
Sales Account Manager
IT Hardware Hub Inc.
جون ۲۰۱۹ - موجودہ | Rawalpindi, Pakistan

Ø  Developing a specified territory by identifying and targeting prospects through cold-calling, tele-prospecting, and direct mail campaigns.
Ø  Converting existing database of customers into accounts.
Ø  Maintaining positive relationship with existing clientele, and upselling/cross-selling clients.
Ø  Sending RFQ/Pricing quotes to customer.
Ø  Following directions and setting goals while getting in sync with the Sales Director to ensure sales goals and targets are being achieved monthly basis.

کمپنی کا لوگو
Client Account Manager
Zones PK (Private) Limited
ستمبر ۲۰۱۸ - جون ۲۰۱۹ | Islamabad, Pakistan

Managing day to day customer requests and providing proactive services within agreed SLA’s.
• Chase orders and lead times from our internal or external support functions.
• Answer customer enquiries.
• Act as a trusted business advisor to the customer and utilize the knowledge of products,
technology and services to help customers grow and thrive.
• To meet with and develop strong business relations with relevant customers.
• Worked closely with external sales director to help grow margin for pre-defined territory
locations/customers.
• Facilitating the execution of all customer service relates functions associated with
customer support including quoting, ordering and customer service and reporting.
• Executed specific sales initiatives designed to grow gross margin in the accounts.

کمپنی کا لوگو
Manager Operations
Global Technology Coverage
اکتوبر ۲۰۱٦ - ستمبر ۲۰۱۸ | Rawalpindi, Pakistan

Responsibilities:
 Managing a team of 45+ individuals and supervising the Projects, Operations and Support Engineers Departments.
 Managing 24/7 Service Desk and managing the IT Support Services in 193 countries in accordance with the defined SLA.
 Developing and Managing interdisciplinary teams for multi-client projects which includes but not limited to NIKE, ADIDAS, Pfizer etc. and identifying & managing risks, issues and dependencies.
 To execute and implement all IT Projects to their timely closure and handling Weekly Ops Review Meeting with client.
 To ensure implementation of processes for all services covered in the SOW, ensure 100% SOW compliance and timely escalation of non-compliance activities.

کمپنی کا لوگو
Manager Operations
Smart Brain Pakistan
اگست ۲۰۱۵ - ستمبر ۲۰۱٦ | Islamabad, Pakistan

Responsibilities :
 Monitoring, managing and improving the efficiency of support services with coordination and communication between support functions of Smart Learning, QExpress & HiEnergy Services Ltd.
 Implementing & managing operational plans by liaising with top management.
 Coordinating, managing and improving the processes and policies in support of organizational goals.
Initiatives / Achievements:
 Worked dedicatedly for 36 KW Solar energy project with “HiEnergy Services Pvt. Ltd” at F6/1 Islamabad.
 Managed all the purchase, liaison with vendors and coordination with foreign engineers.
 Successful meetings with Directors of Alternative Energy Development Board – Pakistan.

کمپنی کا لوگو
Project Manager/Business Analyst
Becreative Group Pakistan
ستمبر ۲۰۱۳ - اگست ۲۰۱۵ | Lahore, Pakistan

Responsibilities :
 Analyzing the needs of the business and its customers and coming up with solutions to business problems.
 Managing the work from initial request through estimation, approval, requirements, build and implementation.
 Delivering Functional and User Acceptance Testing.
 Writing Business Requirements Specifications that successfully delivered necessary change.
 Implementation of new designs within the Business Operation Model.
 Assisting in the preparation of user and system test plans.
 Managed the analysis and implementation of several large projects.
 Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.
 Identify business & systems process improvements from Big Picture to detail level.
 Managing and liaising with business and technical consultants to explore business process improvement opportunities.

کمپنی کا لوگو
Operations Coordinator
Advanced Research Projects and Technologies
فروری ۲۰۱۲ - فروری ۲۰۱۵ | Karachi, Pakistan

Responsibilities:
 Working for Global-serve.com, an IT Life Cycle Platform which provides IT Support & Procurement Services in 174 countries.
 Catered the needs and fulfilled the orders of customers which includes but not limited to AT&T, Shell, NCR, WPP, DOVER etc.
 Maintained the Catalog of Global Manufacturers, i.e. HP, IBM, DELL, Lenovo, Toshiba etc.
 Chasing and responding customer’s orders and quotes in accordance with the ETS.
 Responding to customer’s queries via Phone Calls, Live Chat & E-mail, help them in the procurement, deployment & disposition of technology assets worldwide.
 Updating the exchange rates of all the concerned Global Manufacturers.
Initiatives / Achievements:
 Defined & streamlined the processes involved in the Catalog Management.
 Worked dedicatedly to rearrange the SKU’s/product numbers and validate the data.
 Initiated the new automated Catalog Management System in order to get more productivity and efficiency in work.
 Designed a framework for the Branding of Global-serve.com including the new website collaterals & USP’s.

کمپنی کا لوگو
Senior Executive - Service Delivery
TradeKey Pvt. Ltd.
مارچ ۲۰۱۱ - فروری ۲۰۱۲ | Karachi, Pakistan

Responsibilities :
 Analysis on Expired members and further Retention workup
 Detailed Case Studies of Expired and Renewed Members

Initiatives / Achievements:
 Designed SOP’s for Customer Orientation & KYC (Know Your Customer)
 Designed tutorials for Customer’s Education. (Pre-selling & Post-Selling)

کمپنی کا لوگو
Executive - Sales Q.A
TradeKey Pvt. Ltd.
جون ۲۰۱۰ - فروری ۲۰۱۱ | Karachi, Pakistan

Responsibilities :
 Verification & Resolution of queries regarding Agent Lead Conflict(ALC), Internal Lead Conflict(ILC), Lead Escalation, Discount Requests etc.
 Monitoring of Msn Chat, Voice Chat, Phone Calls and Emails of Sales Associates in order to ensure maximum level of Quality Perfection.
 Worked for the successful launching and furthermore progressed functioning of REVENUE 911. A channel through which all the Sales issues are addressed and resolved in more effective and efficient way.

Initiatives / Achievements:
 In-depth analysis of customer’s feedback with regards to the Service Delivery of their Memberships at tradeKey.com via Survey Forms.
 Detailed Analysis with monthly reports on Renewed Members.
 In-depth analysis & comparison of Non-Renewed Members with Renewed Members, gauging of all the possible Upgrade Factors.

کمپنی کا لوگو
Senior Officer - Customer Services
TradeKey Pvt. Ltd.
جون ۲۰۰۷ - مئی ۲۰۱۰ | Karachi, Pakistan

Responsibilities:
 Responding to customer queries via phone calls, email, live chat and ERP system.
 Getting Feedbacks of both Buyers and Sellers and arbitrate them in Dispute Resolution.
 Article posting on various blogs, forums and communities & for Ezine Articles.Com regarding Safe Trading Methods
 Guiding Buyers and Sellers to get maximum Business Exposure.
 Verification of attested company certificates, TnC’s and consultation with commercial services.
 Maintaining SLA and identifying KPI for improved Customer Satisfaction Level.
 Proactive handling of customer issues in collaboration with Loyalty dept., Operations dept., Sales Dept., and Marketing dept.
Initiatives / Achievements:
 Detailed work on various dimensions of Public Relations, identification & evaluation of improvement methods and their best possible utilization pertaining to protect the prestige and rapport of organization.
 Proposed various methods of Lead Generation through Social Media.
 Designed marketing emails for Business Affiliate Program.
 Formulated new advertising web pages with better keywords for Reseller Program & Business Affiliate Program of Tradekey.com.

تعلیم

University of Karachi
ماسٹرز, , Masters in Public Administration‎
Human Resource Management
فی صد 71%
2010

پیشہ ورانہ مہارتیں

ماہر Possess a thorough knowledge of Environmental
ماہر Strong organizational skills
ماہر Strong verbal
ماہر Understanding of EMS requirements
ماہر Ability to build relationships while asking
ماہر Attentiveness
ماہر CRM management
ماہر Database Management
ماہر Dedication
ماہر Excellent written and oral communication
ماہر Interact With Customer
ماہر Prior success conducting external or internal
ماہر Quality Assurance
ماہر Strong Followup
ماہر team management.
ماہر Very Well Computer Savvy
ماہر (word
ماہر American Accent required
ماہر and speaks English fluently with good American
متوسط ASP.net
ماہر Business Strategy
ماہر campaign design
ماہر committed
ماہر communication
ماہر competitor's analysis
ابتدائی Coral Draw and Auto Cad).
ماہر Customer Service Representatives
ماہر decision making
ماہر Distribution Management
ماہر education research experience
ماہر email
ماہر Emergence respo
ماہر End user manuals
ماہر IT knowledge
ماہر journalism
ماہر Marketing
ماہر monitoring and evaluation
ماہر Multitasking Skills
ماہر Negotiating Skills
ماہر negotiation
ماہر NOC
ماہر other qualifications as noted in SOW
ابتدائی Paediatric Medical practise (optional)
ماہر PCs)
ماہر PR
ماہر Presentable
ماہر Printers
ماہر product understanding
ماہر Program Evaluation
ماہر Project Implemention

زبانیں

متوسط پنجابی
ماہر اردو
ماہر انگریزی

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